Service Desk Agent - Barcelona, España - NSC Global

NSC Global

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

NSC Global is currently looking for a Service Desk Agent (French & English speaking) to join our growing company.

Essential Function

Creation of trouble tickets for customers
Executing consistent tasks via workflow tooling to triage new issues
Communications via telephone calls to/from Customers plus interactive chat sessions
Engagement of Specialist teams as directed by workflow tooling/procedures
Troubleshooting of technical problems related to customer systems
Advanced troubleshooting of technical problems related to customer systems
Act as a knowledge source for junior agents and eventually take over the training and mentoring of the junior agents
Lead the junior agents in their initial time in the company to become efficient and professional part of the team.
Identify, propose and document new technical solutions to the incoming problems within the knowledge database.
Deputize for team lead as required

Key Competencies

Technical

Non-Technical

Excellent communication skills (Verbal, Written, Technical & Interpersonal)
Excellent telephone manner
Good problemsolving skills
Professionalism always
Assertiveness
Good timekeeping
Ability to work well under pressure, set priorities and make well considered decisions
Drive enthusiasm, initiative, commitment, and selfmotivation
Resourcefulness and flexibility
A desire to learn new skills
Ability to work well in a team
Interface effectively with all levels of management both internally and externally

Management

Deputize for team lead as required
Mentor agents during their time with the company to become an efficient and professional part of the team.

Qualifications:

Required Education and Experience

Languages

Pay:
From 20,000.00€ per year

Language:

License/Certification:

Ability to Commute:

Ability to Relocate:

Service Desk Agent L1.5