Service Desk Agent Lv1 - Barcelona, España - NSC Global

NSC Global
NSC Global
Empresa verificada
Barcelona, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
This Job is for 1st Line Support to Customers


Essential Function

  • Creation of trouble tickets for customers
  • Executing consistent tasks via workflow tooling to triage new issues
  • Communications via telephone calls to/from Customers plus interactive chat sessions
  • Engagement of Specialist teams as directed by workflow tooling/procedures
  • Troubleshooting of technical problems related to customer systems
  • Mentor the junior agents in their initial time in the company to become efficient and professional part of the team.
  • Document new technical solutions to the incoming problems within the knowledge database.
  • Deputize for Senior agents and specialized roles as required

Key Competencies

  • Technical_
  • Good IT knowledge
  • Non-Technical_
  • Excellent communication skills (Verbal, Written, Technical & Interpersonal)
  • Excellent telephone manner
  • Good problem solving skills
  • Professionalism at all times
  • Assertiveness
  • Good timekeeping
  • Ability to work well under pressure, set priorities and make well considered decisions
  • Drive enthusiasm, initiative, commitment and selfmotivation
  • Resourcefulness and flexibility
  • A desire to learn new skills
  • Ability to work well in a team
  • Interface effectively with all levels of management both internally and externally

Required Education and Experience

  • 1+ Years experience in a Customer facing role
  • 1+ years' experience in a Helpdesk Environment

Languages

  • French
  • English
Pay: 19,000.00€ - 20,000.00€ per month


Ability to commute/relocate:

  • Barcelona, Barcelona: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Have you previously worked in Barcelona?
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