Service Desk Agent Lv1 - Centro-Madrid, España - NSC Global

NSC Global
NSC Global
Empresa verificada
Centro-Madrid, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
This Job is for 1st Line Support to Customers


Essential Function

  • Creation of trouble tickets for customers
  • Executing consistent tasks via workflow tooling to triage new issues
  • Communications via telephone calls to/from Customers plus interactive chat sessions
  • Engagement of Specialist teams as directed by workflow tooling/procedures
  • Troubleshooting of technical problems related to customer systems
  • Mentor the junior agents in their initial time in the company to become efficient and professional part of the team.
  • Document new technical solutions to the incoming problems within the knowledge database.
  • Deputize for Senior agents and specialized roles as required

Required Education and Experience

  • 2+ Years experience in a Customer facing role
  • 1+ years' experience in a Helpdesk Environment

Languages

  • French
  • English
Pay: 20,000.00€ per year


Ability to commute/relocate:

  • Centro-Madrid, Madrid provincia: Reliably commute or planning to relocate before starting work (required)

Work Location:
In person
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