Service Desk Agent - Barcelona, España - NSC Global

NSC Global
NSC Global
Empresa verificada
Barcelona, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Overview
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global IT communications.

NSC Global is a US Cisco
Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in

NSC Global is currently looking for a
Service Desk Agent (French & English speaking) to join our growing company.


Essential Function

  • Creation of trouble tickets for customers
  • Executing consistent tasks via workflow tooling to triage new issues
  • Communications via telephone calls to/from Customers plus interactive chat sessions
  • Engagement of Specialist teams as directed by workflow tooling/procedures
  • Troubleshooting of technical problems related to customer systems
  • Advanced troubleshooting of technical problems related to customer systems
  • Act as a knowledge source for junior agents and eventually take over the training and mentoring of the junior agents
  • Lead the junior agents in their initial time in the company to become efficient and professional part of the team.
  • Identify, propose and document new technical solutions to the incoming problems within the knowledge database.
  • Deputize for team lead as required

Key Competencies
Technical

  • Technical skills specific to customer engagement
  • Very good IT knowledge
Non-Technical

  • Excellent communication skills (Verbal, Written, Technical & Interpersonal)
  • Excellent telephone manner
  • Good problemsolving skills
  • Professionalism always
  • Assertiveness
  • Good timekeeping
  • Ability to work well under pressure, set priorities and make well considered decisions
  • Drive enthusiasm, initiative, commitment, and selfmotivation
  • Resourcefulness and flexibility
  • A desire to learn new skills
  • Ability to work well in a team
  • Interface effectively with all levels of management both internally and externally
Management

  • Deputize for team lead as required
  • Mentor agents during their time with the company to become an efficient and professional part of the team.

Qualifications
Required Education and Experience

  • 3+ years' experience in a Customer facing role
  • 2+ years' experience in a Helpdesk Environment
Languages

  • French (Native)
  • English (High)

Job Types:
Full-time, Permanent


Pay:
From 21,000.00€ per year


Application Question(s):

  • Are you legally eligible to work in Spain?

Language:


  • French (required)
  • English (preferred)

Ability to Commute:

  • Barcelona, Barcelona provincia (required)

Ability to Relocate:

  • Barcelona, Barcelona provincia: Relocate before starting work (preferred)
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