- Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.
- Works on sensitive/escalated cases as required.
- Follows established departmental policies and procedures to process & triage GOPs.
- Liaises with hospitals in case additional info is needed.
- Negotiates discounts with providers.
- Steers member to alternative providers.
- Liaises and ensures efficient coordination with the medical/case management teams.
- Works independently and effectively communicate to internal and external customers by telephone and email.
- Maintains accurate workflow and process documents.
- Translates and interprets medical and other relevant documents when needed.
- Advance or bilingual knowledge of English is a must (C1/C2)
- Medium or advance level of one or more of these languages: French, German, Portuguese or any other European language.
- Customer focused with ability to identify and solve problems.
- Customer centric mind-set.
- Exceptional interpersonal skills with good verbal and written communication.
- Ability to organise, prioritise and manage workload to meet individual and team targets.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
- Capable of balancing various tasks at once while achieving deadlines.
- Ability to work under own initiative and proactive in recommending and implementing process improvements.
- Contract : Permanent
- Environment: Multicultural working environment
- Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office.
- Schedule : Tuesday to Saturday from 12.15 to 20.03.You are able to commit to 39 hour/week.
- Training: You are able to commit to 6 week induction training. 2 weeks of those in the office.
- 24 days holiday per year.
- Private Medical and Dental Insurance.
- Life Assurance.
- Flexible dress code - It's not about what you wear, it's about what you can do, so why not be comfortable doing it.
-
Customer Care Representative
hace 1 semana
BeautyHealth Madrid, EspañaAbout Us · BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their skin, their bodies and their self-confidence. · Every person here is a ke ...
-
Intake Care Representative
hace 2 semanas
The Cigna Group Madrid, EspañaCigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. · Ci ...
-
Customer Care Representative
hace 4 días
Xe Madrid, EspañaAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these serv ...
-
Intake Care Representative
hace 4 días
Cigna Madrid, España**Languages**: English, French, · About Cigna · Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform ...
-
Intake Care Representative
hace 4 días
The Cigna Group Madrid, EspañaCigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. · Ci ...
-
Intake Care Team Representative
hace 3 semanas
Cigna Madrid, EspañaJob Description · Cigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and ...
-
Customer Care Representative Part-time
hace 2 semanas
EasyPark Group Madrid, España A tiempo parcialAt EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim ...
-
Customer Care Representative Madrid Es+cat Full
hace 3 días
EasyPark Group Madrid, EspañaAt EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim ...
-
Intake Care Representative
hace 2 semanas
The Cigna Group Madrid, España De jornada completaAbout us · Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna's mission is to help o ...
-
Inside Sales Representative
hace 1 semana
3M Madrid, España**Job Description**: · 3M está formando dos compañías líderes en la industria, creando valor a través de la escisión de su negocio de Cuidado de la Salud, mientras que 3M continuará siendo un líder global en ciencia de materiales, enfocando nuestra innovación para tener éxito con ...
-
Sales Representative
hace 2 semanas
Ambu Madrid, EspañaBusiness Area: · - Employment type: Full-time**Sales Representative - Representante de ventas - Urología - Valencia** · Bienvenido al emocionante mundo de AMBU, donde la innovación y el compromiso con la excelencia se entrelazan para liderar la revolución en soluciones médicas · ...
-
Sales Representative
hace 2 semanas
Ambu Madrid, EspañaBusiness Area: Sales- Employment type: Full-time**Sales Representative - Representante de ventas - Endoscopy Solutions - Galicia, Asturias, León y Zamora** · Bienvenido al emocionante mundo de AMBU, donde la innovación y el compromiso con la excelencia se entrelazan para liderar ...
-
Sales Representative
hace 2 semanas
Ambu Madrid, EspañaBusiness Area: · - Employment type: Full-time**Sales Representative - Representante de ventas - Urología - Norte** · Bienvenido al emocionante mundo de AMBU, donde la innovación y el compromiso con la excelencia se entrelazan para liderar la revolución en soluciones médicas · En ...
-
Customer Service Supervisor
hace 2 semanas
Cigna Madrid, España. · DESCRIPCIÓN DEL PUESTO · Customer Service Supervisor · IDENTIFICACIÓN · **Título de puesto**: Customer Service Supervisor · **Entidad**: Cigna España · **Ubicación**: Customer Service & Telesales Cigna España · OBJETIVOS · Se encargará de gestionar a su equipo directo de oper ...
-
Customer Service Representative with English
hace 2 semanas
The Cigna Group Madrid, España**Objetivos** · Nuestra empresa se caracteriza por ofrecer un servicio personal y excelente a sus asegurados, es por ello que buscamos un profesional de la Atención al Cliente que sea capaz de entender, escuchar, empatizar y resolver de forma proactiva y autónoma las diversas sol ...
-
Teleoperador/a de Atención Al Cliente para
hace 2 semanas
Transcom WorldWide Madrid, España**Location**:Spain, Madrid, Pozuelo de Alarcon · **Job category**:Customer Service Representative (CSR) · **Language**:Spanish · Estamos Seleccionando · ¿Eres brillante, con excelentes dotes de comunicación y tu meta es trabajar en una extraordinaria empresa multinacional? ¿Quier ...
-
Claims Associate Representative
hace 2 semanas
Cigna Madrid, EspañaIDENTIFICACIÓN · **Título de puesto**: Claims Associate Representative · **Banda**: 1 · **Entidad**: Cigna España · **Ubicación**: Madrid, Pozuelo de Alarcón · **Modalidad**: Semi-presencial. Modalidad Híbrida. · **Reporta a**: Claims Member Supervisor - Claims Manager · DESCRIPC ...
-
Medical Devices Sales Representative, Cardiac Point
hace 1 semana
IQVIA Madrid, España**Sales Representative, cardiac point of care device, Galicia** · **Experienced sales representative required - ideally from an equipment, devices or point of care background - but pharma or other medical sales experience also considered** · **Position**:Sales Representative, car ...
-
Johnson&johnson Medtech Ethicon Endomech
hace 3 semanas
Johnson & Johnson Madrid, EspañaSales Representative - Vigo y Orense · At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as ...
-
External-customer Service Representative
hace 1 semana
Solventum Madrid, España**Job Description**: · We are creating a new team of 4 customer Service representative for our Care customers in Spain · The impact you have in this role · As a Customer Service Representative (M/F/*) for Medical Surgery business in Solventum, you will be part of the Spanish Care ...
Intake Care Representative - Madrid, España - The Cigna Group
Descripción
About us
Cigna Corporation is a global health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance – directly to individuals and through employers and intermediaries. Cigna's mission is to help our customers improve their health, well-being and sense of security. We are an american multinational that has presence around the world such as England, Belgium, India, Malaysia, Spain and so on.
Our Mission
As an Intake Care Representative you will be member of the PSO Care Team and works close together with the Pre-Authorisation colleagues helping our clients with the processing of the Guarantee of Payments towards the hospitals.
Key Areas/Functions
Requirements
Languagues
What you'll bring:
What's in it for you?
We recognise we wouldn't be where we are today without our employees, that's why we offer such excellent benefits designed to suit you as and when you need them:
Plus much more...
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Usuarios de profesión Intake Care Representative en Madrid
-
Olga Rodriguez
Executive Assistant
-
Maria Villafuerte
Customer Service
-
Dejan Vidic
Customer Support Representative
-
Nicole Paniagua
Representante de servicio al cliente