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    Customer Service Uk Market - Barcelona, España - Catenon

    Catenon
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    Descripción

    This position Customer Service UK Market is responsible to executing Order to Delivery Process that will support to salesdepartment and it is the first contact for our customer for services level performance.

    Customer service must follow daily the operational KPI's to analyze inefficiencies to allow us to putin place actions to solve it, always looking for the excellence of our service level.


    Essentials Responsibilities:

    • Manage customer service activities to ensure excellent service Work closely with Supply Planning, Distribution and Finance to achieve objectivesand plans Support Sales & Marketing to achieve sales plans, keep information up to date toshare and validate Coordinate databases (Customer & material master etc) are correct to avoidcomplaints, returns and credits due to wrong data Support customer requests, act as a central contact for any question Participate and engage in continuous improvement efforts to drive order processquality and efficiency Requirements Bachelor's Degree preferably in business/ or supply chain management plus 2 -4 years'experience Customer service knowledge Skills in Microsoft Office. SAP knowledge Fluent in English language


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