- Contact potential clients to advise them and subsequently close the sale of the different available products (courses, accommodation, activities, ...) taking into account their motivations, needs and interests.
- (Gain) extensive knowledge of all products and services available and adapt them to the needs of the client and guarantee their satisfaction
- Provide all the information required by the client, resolve their doubts and incidents arising within the sales process.
- Track customer requests and queries proactively.
- Customer loyalty ensuring the correct fulfillment of the phases/deadlines/marked commitments.
- Processing reservations, modifications, cancellations and resolving of incidents.
- Carrying out all administrative tasks associated with the position.
- High level of English + intermediate Spanish.
- Excellent communicative competence
- Active listening and empathy
- Proficient in Microsoft Office
- Valuable experience in international (business or eductional) environments.
- Type of contract: permanent
- Full time
- Location: Madrid, Spain
- Incorporation: March 2022
- Salary commensurate with experience
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Course counsellor English + Spanish - Madrid, España - Ideal Education Group
Descripción
What are we looking for?
We are looking for a dynamic person, with initiative, very strong communicational skills, who is goal-oriented and competent in creating and maintaining conversations with clients. Your main responsibilities will be:
Requirements
Terms
We will be waiting for you