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    Customer Service Advisor - Barcelona, España - NordsAbroad

    NordsAbroad
    NordsAbroad Barcelona, España

    hace 5 días

    Default job background
    Descripción

    Located in the vibrant city of Barcelona, this is an exceptional opportunity for a Swedish customer service advisor to join our clients team.

    Barcelona offers the perfect blend of work and play, with its picturesque beaches, world-renowned cuisine, and thriving social scene. Embrace this opportunity to enhance your career while experiencing the unique charm and allure of Barcelona.

    Job Description:

    As a danish customer service advisor, you will provide our customers with top-class support (both technical and administrative), via telephone, chat, and email. You will assist customers with installations and new settings of their terminals, troubleshoot reported issues, and be responsible for maintaining a good customer relationship.

    Training: The training and onboarding period will take 4 to 6 weeks, starting with a 1-week initial training. This period will take place entirely in the office. There will also be an interactive buddy system where you will listen side-by-side with a colleague. After the training period, there will be a familiarization period, which will take place in the office, just like the training period.

    What you need:

  • Excellent level of English (written and spoken)
  • Native level Swedish (written and spoken)
  • Tech-savvy: ability to work with different IT systems and programs
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • Customer Service / Tech support experience is a plus, but not a must

    • Benefits

    What's on offer:

  • Competitive salary with paid training
  • Tax-free benefits including food, transport, insurance & childcare
  • Free fruit & coffee at the office
  • Free Spanish language classes
  • Several company events per year
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment with an open atmosphere
  • Growth opportunities
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