CRM & Data Analytics Manager Northern Europe, EMEAC - Barcelona, España - Galderma

Descripción

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Further supporting our growth and innovation momentum, we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma's Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.

Job Title: CRM & Data Analytics Manager Northern Europe, EMEAC

Location: Barcelona (Hybrid)

Job Description

This role will support the in CRM Northern or Southern Cluster with expertise, data analytics, reporting, insights gathering, SFE analytics (segmentation and targeting and SIP analytics). It is a critical function to support our build-up of commercial operations in our Northern or Southern Cluster region and to provide standardized reporting, access to data and accountability across markets.

Key Responsibilities

• Liaison with global analytics team representing the region.
• Supporting the development of reporting and analysing business performance measurements through reports and dashboards.
• Supporting data governance across the region.
• Managing aggregation and mapping of data across different platforms (e.g. sales data and rep activity data).
• Supporting and leveraging the CRM-system to develop strategic insights on sales force effectiveness and assisting markets onboard onto the new CRM platform.
• Supporting regional data management for competitive, market and sales data
• Collaborate with team to promote sales excellence through various means, including metrics management, analyses of sales results, customer segmentation and targeting analytics support.
• Connect with and influence other specialist departments and external service providers.
• Able to anticipate the needs of the Cluster operations, both from a central as well as a country point of view.
• Provide technical guidance and support to markets.

• Solid background and significant experience in the areas of CRM, data and competitive intelligence, business analytics and promotional effectiveness.
• Very proactive skills, hands-on, and driven individual, able to work with different culture.
• Collaborative and able to handle multiple stakeholders, including contractors or third-party vendors.
• Background in leading processes of improvement and processes of design initiatives, taking a broad perspective to identify solutions as problems faced are often complex and vary across markets.
• Strong experience in interpreting internal or external business issues and recommending solutions/best practices.

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback Loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability

• Send your CV in English
• If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team