- Provide product information and effective technical and administration support through multiple channels (phone and email);
- Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
- Proactively manage customer expectations;
- Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
- Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.
- You already have a successful experience in a similar role;
- Impeccable written and verbal communication skills in French (native speaker) and fluent in English (written and spoken);
- Good interpersonal and customer service skills;
- Eager to learn new products and technologies and utilize your knowledge in a practical way;
- Ability to be both proactive and reactive, and remain detail-oriented even under pressure;
- Ability to follow standard processes and practices within set service levels;
- You are a team player;
- Previous experience with CRM systems (such as SalesForce) is an advantage.
- The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
- A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don't like the people you work with;
- Decisive actions. We don't like to wait. It's in our DNA to move forward. So, it only makes sense that we don't jam the company with lots of layers. We make things happen. Quickly.
- Working from home up to 3 days a week;
- euros gross to set up your home office;
- Home office allowance
- Change to work abroad for working days per year;
- Birthday off and volunteering time off;
- Additional health and dental insurance;
- % employer funded pension scheme;
- Lunch or childcare vouchers;
- Unlimited Access to LinkedIn Learning;
- Access to Gofluent platform to learn new languages.
- Employee Assistance Program.
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Customer Support Specialist - El Prat de Llobregat, España - Webfleet Solutions
Descripción
We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and other customer facing departments.
Being a Customer Support Representative at Bridgestone Mobility Solutions means you are technically minded, a problem solver and keeping the customer at heart of everything you do.You will join a team of 8 colleagues dedicated to France region, based in Barcelona and you will report to the Regional Team Leader.
Here's a little taste of your challenge:
Who are you ?
There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind:
What can you expect from us?
Let's not forget the good stuff
