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    Mechanical Helpdesk Support - Barcelona, España - Volpak

    Volpak
    Volpak Barcelona, España

    hace 1 semana

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    Descripción
    Mechanical Helpdesk Support Numero lavoro CGS11628

    Nazione Spagna Sede:

    VOLPAK Città Santa Perpètua de Mogoda About VolpakVolpak, headquartered in Santa Perpetua de Mogoda, Spain, is the pioneer in the design and manufacturing of horizontal form-fill-seal (HFFS) machines for flat and stand-up pouches.

    Volpak's customers are market leaders in the food, beverage, chemical, personal and home care, pharma & healthcare industries.

    Volpak is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

    Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.

    About the RoleThe objective of this position is to support the follow-up of quality issues and respond to customer needs by managing spare parts orders and making technical preparations for technicians' trips.


    Main responsibilities:
    Collect orders for spare parts and integrate installation dates in the planning.

    Supporting Customer Care Support in the follow-up of quality issues, follow-up of warranty orders and sharing information with the spare parts department.

    Technical preparation of the trips, carrying out the Spare Parts Manual and sharing the information with the field technician.
    Follow-up of reports to coordinate with the Customer Care Supervisor and the Helpdesk Technicians to respond to customer needs.
    Ensure the delivery of satisfaction surveys and collaborate with customer service projects. What You Need to Be Successful Vocational Training in Mechatronics. Electrical knowledge.2-4 years of experience in a similar position or experience in sales support (preferably Industrial Sector).


    Knowledge of Office tools:
    MS Excel, MS Word.
    SAP expertise will be highly valuable.
    Fluent in English. French will be a plus. Our Offer Permanent contract.
    Full time.
    Insurance Healthcare, partly supported by Volpak.
    Life Healthcare.
    Professional development opportunities.
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