Customer Service Agent - Barcelona, España - CPM

CPM

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Description:

AWWG is the global fashion group that integrates the brands
Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans is a legendary denim brand well-known for its high-quality, cutting-edge stylish, and durable designs.

They are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it.

We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver first-class service to our customers.

_ What will you be doing_

Create a positive dialogue & interaction with the customers.
Assist and guide customers with all the required knowledge.
Respond appropriately to consumer needs and handle complaints and objections with empathy.
Build and maintain rapport with customers, prospects, colleagues, and clients.
Meet personal and quality compliance standards & individual performance targets in line with CPM requirements, plus contributing to the team's overall target/SLA.
To have an understanding of client activity, campaign, and product knowledge.
To attend training and briefing sessions (internally and externally) to gain expertise and understanding of Client and Contact Centre requirements.

Requirements:

What are we looking for?

A fluent level of German with excellent grammar and spelling skills.
A fluent level of Spanish with excellent grammar and spelling skills.
A fluent level of English with excellent grammar and spelling skills.
A genuine passion for worldclass customer service
Strong administrative skills with a keen eye for detail
Able to communicate clearly and effectively, both spoken and written
Serviceoriented, with a drive to achieve and exceed targets to achieve a highquality level of consumer service
Calm with the ability to deal professionally with challenging calls
Open to feedback and keen to improve performance
Ability to work under pressure and withstand critical situations
A professional outlook and proactive approach to problemsolving
A strong teamwork ethic and a "can do" attitude

Benefits:

What do we offer?
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Full-time contract: (39hours/week)

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Schedule: Monday to Friday, 9 am - 6 pm
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Permanent contract (with 1 month probation period)

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Salary: 19,000€ gross/year

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100 Euro bonus per month, performance dependent, paid after 4 months.

Work model
:Hybrid:

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Start date: 13th March 2023
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Training: 2 weeks

Monday Friday 9am 6pm
Central location in Barcelona with excellent transport links (Sagrera area, Barcelona)

_If you want to know more, we are ready to meet you._

Who we are

At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

We're People People
We understand what makes people tick. We also know that expertly trained and happy at work talented people do brilliant work for our clients daily.

**_ CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status._