Travel Customer Experience - Barcelona, España - CPM

CPM

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Description:

Our Client

_ Tablet Hotel_ sources the earth to find the best places to stay. You just need to move your fingers. Curated by the MICHELIN Guide, Tablet is how you book the world's most exciting hotels.

The Hotel Customer Service team is responsible for maintaining Tablet's reputation for having the best customer service in the online travel agency business.

As the face of the company, our Travel Specialists' mission is to create an incredible experience.

We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

**_
What you'll be doing?_**- Converting new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimising damage (regardless of the source) while demonstrating resourcefulness and grit, and can predict and get ahead of conflicts

Being able to maintain timely and concise communication between clients and hotel partners
Entry of relevant data into the designated system
Following CPM and client processes and procedures
Meeting and exceeding all quantitative and qualitative performance targets
To be always an ambassador for CPM and the client

Requirements:

_ What skills & experience you'll bring to us?_

Fluent level of
Japanese with exceptional grammar and spelling skills
High level of English (Both written and spoken)
Strong communication skills
A genuine passion for delivering outstanding customer service
Accurate when entering data into the system
Familiar with Microsoft Office and Windows environments.
Proficiency with Google Workspace or other cloudbased document creation and collaboration platforms
Strong ability to work and follow defined procedures
Professional outlook and proactive approach to problemsolving
Good team player who can work independently
Flexibility to work with different systems, processes, and clients
Customerfacing experience in travel, hospitality, or related luxury industries (preferred, but not a must)
Familiar with at least one type of social media (Facebook, Instagram, Twitter )
Resilience when dealing with difficult customers

Benefits:

_ What we offer:
_
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Contract:Permanent contract (1-month probation period)

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Fulltime: (39hours/week)

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Working days/Hours:Monday to Friday - 9 am to 6 pm (one short day)
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Salary: upto 23,800.00€ per year depending on Travel/Tourism experience
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Bonus: 600 Euros bonus upon completion of 6 months without sanctions and another 600 after 12 months without sanctions
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Holidays: 24 per calendar year
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Hybrid model: 3 days a month from office/the rest working from home
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Training: 2 weeks of training

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Start date: ASAP

_Who we are_
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare
#wearecurious
#weachievetogether