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Customer Experience Analyst - Boadilla del Monte, Comunidad de Madrid, España - Banco Santander SA
Descripción
Customer Experience Analyst page is loaded
Customer Experience Analyst
Apply locations Boadilla del Monte time type Full time posted on Posted 4 Days Ago job requisition id Req Customer Experience AnalystCountry: SpainGETNET Getnet es una plataforma global de servicios de pago para comerciantes que ofrece soluciones en más de 30 países de Europa y América Latina con una fuerte propuesta de valor local. 100% propiedad de Santander Group, Getnet integra los métodos de pago internacionales y locales más populares tanto para el comercio electrónico como en la tienda, proporcionando un servicio personalizado a los comerciantes.
Getnet Europe forma parte de PagoNxt, una empresa del Grupo Santander, y ofrece a los comerciantes soluciones de pago innovadoras, personalizadas y personalizadas.
Getnet cuenta con sedes operativas y centros tecnológicos en Madrid, Munich, Dubai y Chennai. Getnet emplea a más de 5.000 especialistas en todo el mundo en Europa, América Latina, India y los Emiratos Árabes Unidos.
Nuestras soluciones permiten que los comerciantes accedan a pagos multicanal, multimétrico y multicanal, siempre bajo los mejores estándares antifraude.
Los sólidos servicios globales y locales, combinados con la experiencia de los empleados en todas las industrias, hacen de Getnet Europe un socio ideal para los comerciantes.
Simple. Modular. Ampliable. Comience su futuro de pago con Getnet hoy mismo .
QUÉ HARÁS EN TU TRABAJO
Como Customer Experience Analyst, tu objetivo será monitorear el nivel de servicio prestado a los clientes, la identificación de puntos de dolor, la mejora de procesos internos que mejoren el rendimiento de la empresa frente a sus clientes. También será necesario revisar la user experience de las distintas herramientas digitales para identificar puntos de mejora.
Necesitamos a alguien como tú para que nos ayude en distintos ámbitos:
Mejorar la Experiencia de Cliente mediante la identificación de puntos de dolor en base a los inputs de los clientes.
Hacer seguimiento de proveedores y niveles de servicio.
Diseño, optimización y control de herramientas digitales.
Identificar e implementar mejoras del servicio.
Monitorear la voz del cliente mediante un sistema de encuestas.
EXPERIENCIA
3 años experiencia en áreas de experiencia cliente, digitalización y control de calidad.
EDUCACIÓN
Licenciado / Grado
HABILIDADES & CONOCIMIENTOS
Capacidad analítica, gestión de proyectos, nivel avanzado en inglés
OTRA INFORMACIÓN
Dinámica, abierta, proactiva, trabajo en equipo. Habilidades de comunicación. Autónomo, con iniciativa.
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locations Boadilla del Monte time type Full time posted on Posted 8 Days AgoPagoNxt is a world-leading payment solution provider for merchants, international corporates and SME's, and consumers. PagoNxt brings together the most disruptive payment businesses from Banco Santander. While it's part of Banco Santander, boasting more than 160 years of banking experience and 153 million customers worldwide, PagoNxt is an autonomous company, working as a fintech to deliver solutions fast solutions to the digital payments market. Headquartered in Madrid with a presence in 14 countries and a team of 3,300 payment experts and developers worldwide, with an extra 1,200 external developers, PagoNxt delivers its value proposition to 1.2 million merchants and 300,000 international SME's and corporates worldwide, and over consumers. PagoNxt comprises Getnet, One Trade, Payments Hub, Mercury TFS, Superdigital, and an investment in Ebury.
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