- Coordinate and provide technical ongoing support to bioMérieux systems and reagents : pre-installation, technical installation, configurations, connections, training on customer site.
- Identify internal and external customer training needs, evaluation of proposed solutions, development of documentation and implementation plans, and successful execution based on established timelines.
- Answer internal and external customer inquiries and ensure documentation in Sales Force CRM; consulting as appropriate with Application Specialists Network, System Engineers, Management, Global Customer Support and Customer Complaint Management Center ; being the interface between customers, Quality & Regulatory Affairs Managers and Authorities concerning vigilance processes (FSCA, FCA...) ensuring the follow up and documentation of these processes.
- Provide consistent follow up of the Installed Base to ensure customer satisfaction and meet minimum key performance indicators.
- Being a technical referent on his/her product ranges for customers/local/global, works closely together with Global Customer Service and sometimes with R&D, and being identified as a key expert on his/her area.
- Able to contribute actively to the organization of Symposium or Customers Workshop (part of the Service offer), having a network of KOL.
- Monitor the profitability of each solution/systems working closely together with SE and Sales Reps, and propose concrete actions related to support to increase the profitability (technical support, trainings...).
- Bachelor's Degree in technical or life science field, Medical Technology, Clinical Microbiology.
- Desired experience in Customer Service, Sales, Application and Training operations, workflow analysis at customer labs.
- Advanced Technical expertise, good learner, leadership, customer & business oriented, empathy, teamwork with Global and local, knowledge on accreditation when relevant for the market, English language, flexibility and availability.
- Proficient in Windows OS, MS Office programs.
- High level of English and fluent in Spanish.
- Excellent interpersonal and communication skills, both written and oral.
- Ability to train peers and/or new comers (AS) in his/her area of expertise.
- Ability to run expert sessions (ie Continuous Medical Education) upon the needs of the customers.
- Positive working environment, with a spirit of collaboration, trust, openness and flexibility throughout the company.
- Company Car.
- Bonus depending on the achievement of objectives.
- Social benefits (private medical insurance, childcare/transport ticket...)
- Savings/retirement plan.
- Discounts on leisure, culture, shopping platforms...
- Discounts in prestigious training centres.
-
SIEMENS HEALTHCARE, S.L.U. Madrid, España PermanentPioneros en avances sanitarios. Para todos. En todaspartes. De forma sostenible. · Nuestro entorno inspirador forma una comunidad global quecelebra la diversidad y la individualidad. Te animamos a ir más allá de tu zonade confort, ofreciéndote recursos y flexibilidad para foment ...
-
Sales Applications Specialist
hace 6 días
Recruitment Solutions Madrid, España De jornada completaAt Recruitment Solutions we are looking for a Sales Application Specialist in Autoimmunity for one of our potential clients in the healthcare sector. · The person who joins will work in the Central Area of the peninsula, specifically in Madrid, Castilla-La Mancha, Aragón and Na ...
-
Application Security Specialist
hace 1 semana
Next Ventures Madrid, EspañaRef: #57470PracticeCloud & InfrastructureTechnologiesCyber SecurityLocationMadrid, SpainTypeContractApplication Security SpecialistResponsibilities:Conduct security assessments, including code analysis and penetration testing.Collaborate with development teams to promote secure c ...
-
Field Application Specialist
hace 6 días
Medhub-Ai Madrid, EspañaMedHub-AI, a fast-growing start-up revolutionizing heart care with the power of AI, is seeking passionate individuals ready to make a meaningful impact To learn more about us, visit MedHub-AI's website.TasksOversee the product's transition from the development phase to the implem ...
-
Field Application Specialist
hace 1 semana
Medhub-Ai Madrid, EspañaMedHub-AI, a fast-growing start-up revolutionizing heart care with the power of AI, is seeking passionate individuals ready to make a meaningful impactTo learn more about us, visit MedHub-AI's website.Tasks Oversee the product's transition from the development phase to the implem ...
-
Business Application Specialist For Mobility
hace 1 semana
Siemens Madrid, EspañaSqills, part of Siemens Mobility business unit Software, is a leading technology company focused on providing innovative solutions for the public transport industry. With a commitment to excellence, we are dedicated to improving the passenger experience and increasing operational ...
-
Clinical Application Specialist IGTD
hace 16 horas
Philips Madrid, España De jornada completaJOB DESCRIPTION Job Title · Clinical Application Specialist IGTD Job Description · Job title: · Clinical Applications Specialist Clinical Application Specialist IGTD · Your role: · Providing primary training and education to customers · Assisting in disseminating techni ...
-
Clinical Application Specialist Igtd
hace 6 días
Philips Iberica Sau Madrid, EspañaJob TitleClinical Application Specialist IGTDJob DescriptionJob title: Clinical Applications Specialist Clinical Application Specialist IGTD Your role: Providing primary training and education to customers Assisting in disseminating technical product information to customers and ...
-
Clinical Application Specialist Igtd
hace 5 días
Philips International Madrid, EspañaClinical Application Specialist IGTD page is loaded Clinical Application Specialist IGTD Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id Job TitleClinical Application Specialist IGTDJob DescriptionJob title: · Clinical Applications Special ...
-
Microbiology Field Application Specialist
hace 1 día
Sociedad Española De Microbiología Madrid, EspañaMicrobiology Field Application SpecialistAs Field Application Specialist based in Madrid, and reporting to the Field Application Specialist Area Manager, you will provide effective and efficient technical support, customer training, troubleshooting and consultation to internal an ...
-
Siemens Healthineers Madrid, España De jornada completaPioneros en avances sanitarios. Para todos. En todas partes. De forma sostenible. · Nuestro entorno inspirador forma una comunidad global que celebra la diversidad y la individualidad. Te animamos a ir más allá de tu zona de confort, ofreciéndote recursos y flexibilidad para fome ...
-
L1 Support Application Specialist
hace 2 semanas
Radisson Hotel Group, Madrid Office Madrid, España De jornada completaTeam Mission: · We're looking for · tech-savvy, hospitality focused, individuals to join a new team within Radisson · Hotel Gorup (RHG) IT Service Management area, based in Radisson's Center · of Excellence in Madrid. · The First Level · Support team's primary function is to supp ...
-
Technical Application Specialist
hace 1 mes
Abbott Madrid, España Paid WorkAbout Abbott · Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. · Working at Abbott · At Abbott, You Can Do Work That Matters, Grow, And ...
-
Technical Application Specialist
hace 1 mes
Abbott Laboratories Madrid, España OTHERAbout Abbott · Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. · Working at Abbott · At Abbott, You Can Do Work That Matters, Grow, An ...
-
Clinical Application Specialist
hace 1 mes
Philips Madrid, España Paid WorkJob title: Clinical Application Specialist - Diagnosis X-Ray (Fixed Term) · Develop and execute instruction programs for the users of Philips D-XR products, in order to maximize the independency of the user with regard to the operation of the system. · Your role: · • Customizing ...
-
Application security specialist
hace 1 mes
Next Ventures Madrid, España De jornada completaRef: #57470 Practice Cloud & Infrastructure Technologies Cyber Security Location Madrid, Spain Type Contract Application Security Specialist Responsibilities: Conduct security assessments, including code analysis and penetration testing. Collaborate with development teams to prom ...
-
Field Applications Specialist
hace 3 semanas
Oxford Nanopore Technologies Ltd. Madrid, EspañaOxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, and Europe. · Oxford Nanopore employs from multiple subject areas including nanopore science ...
-
Job in Germany: Web Application Support Specialist
hace 2 semanas
HYPE Softwaretechnik GmbH EspañaEveryone talks about innovation today - we live and breathe innovation HYPE has been working with idea and innovation managers around the world on their innovation journey for over 20 years. Our customers include over 400 companies - from international corporations to hidden cha ...
-
Field Applications Specialist
hace 2 semanas
Oxford Nanopore Technologies Madrid, España De jornada completaJob Description · Oxford Nanopore Technologies is headquartered at the Oxford Science Park outside Oxford, UK, with satellite offices and a commercial presence in many global locations across the US, APAC, and Europe. · Oxford Nanopore employs from multiple subject areas includin ...
-
Clinical Application Specialist IGTD
hace 1 mes
Philips Madrid, EspañaJob Title · Clinical Application Specialist IGTD · Job Description · Job title: · Clinical Applications Specialist Clinical Application Specialist IGTD · Your role: · Providing primary training and education to customers · Assisting in disseminating technical product information ...
Microbiology Field Application Specialist - Madrid, España - Sociedad Española de Microbiología
Descripción
Microbiology Field Application Specialist
As Field Application Specialist based in Madrid, and reporting to the Field Application Specialist Area Manager, you will provide effective and efficient technical support, customer training, troubleshooting and consultation to internal and external customers for the implementation and maintenance of the systems marketed by bioMérieux and the reagents consumption. Coordinate efforts with other cross-functional departments to provide world-class customer service and support through the promotion of teamwork and cooperation spirit.
WHO ARE YOU?
What do we offer?
