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    IT L1 Support Manager - España - PayRetailers Arg S.R.L.

    PayRetailers Arg S.R.L.
    PayRetailers Arg S.R.L. España

    hace 5 días

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    Descripción

    At PayRetailers, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.

    For our IT Operations team, we are looking for an IT L1 Support manager to lead and supervise the team of 24x7 support technicians. This will be a key role to ensure efficient resolution of entry-level technical issues, provide guidance, support to team members, coordinate task distribution and ensure high levels of customer satisfaction through continuous improvement of processes and service quality.

    Job Duties and Responsabilites
    • Effectively supervise and manage the team.
    • Compliance with SLAs (Service Level Agreements).
    • Supervision of the monitoring system.
    • Supervise the resolution of incidents in a timely and efficient manner.
    • Identify training and development needs of the team.
    • Supervise and manage the escalation process for incidents or issues that cannot be resolved at the team level, ensuring quick and satisfactory resolution in collaboration with other internal teams or external vendors if necessary.
    • Facilitate the creation and maintenance of an up-to-date knowledge base.
    • Regularly monitor service satisfaction and gather feedback to identify areas for improvement and ensure delivery of a support service that meets or exceeds customer expectations.
    • Excellent communication, organizational, time management and leadership skills.
    • Results oriented.
    • Skills in incident management, and monitoring tools.
    • Skills in corporate tools Jira and Azure platform.
    • Organization and proactivity.
    • English: C1

    Experience and Qualifications:

    • More than 2 years of experience in the functions described above.
    • Strong Verbal and Written Communication Skills: Your excellent communication skills will enable you to convey complex technical issues to technical and non-technical stakeholders effectively.
    • Adaptability and Resilience: Your ability to thrive in a fast-paced and dynamic environment, managing multiple incidents simultaneously while remaining composed under pressure, will be essential.
    • Your demonstrated ability to collaborate with diverse teams, lead incident response efforts, and influence stakeholders will contribute to successful incident resolution.
    • Incident Response Expertise: Your proven experience in managing and resolving critical incidents will be invaluable as you prioritize incidents, coordinate teams, and drive resolution efforts.
    • Analytical Thinking: Strong analytical and problem-solving skills will empower you to assess complex situations and identify trends.

    What we offer:

    • Competitive salary
    • Opportunities to grow within a company in hypergrowth stage
    • Additional days of holidays
    • Free language classes
    • Private health insurance covered by the company.????
    • Fully remote
    • Free language classes
    • Individual development plans
    • Excellent work environment and good collaboration
    • Free coffee/tea, fruits and snacks from the company
    • Possibility to increase your net salary through our flexible retribution partner
    • Quaertly Team buildings
    #J-18808-Ljbffr
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