Customer Service Representative - Barcelona, España - Webhelp
Descripción
Customer Service/Support
Location
- Barcelona, Spain
Language - Swedish***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in
Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.
We're on the lookout for
Swedish-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At
Concentrix, there's real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this roleAs a
Customer Service Representative on our team, you will:
- Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- Liaise with Supervisors/ Mentors on specific projects where requested
Concentrix is a great match if you:
- Are proficient or bilingual in Swedish and advanced in English
- Have previous experience in a similar position and industry
- Have basic sales skills, upselling and crossselling
- Are in good disposition to work in a customer service environment
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- 20 hours/week temporary contract: Monday to Friday 9:00 to 13:00
- Salary euros gross/year + up to 1500 euros gross/year in bonus
- Central location in Barcelona
- Bringafriend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
Concentrix is an equal opportunity employer
RRQ SWEDEN
***
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