English Customer Service - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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We are looking for English Customer Service & Sales Representative for one of our clients, a leading company in new technologies.

Responsibilities:

Handle and close inbound calls (Consumer) to achieve quarterly quota
Outbound calls when necessary to recover (web) orders or convert quotes to orders or to solve issues with already bought products
Quote creation and follow up
Maximize Store revenue by upselling/crossselling to increase order value and AOV
Awareness of Online Store promotions and campaigns to maximize their success
Ensuring personal knowledge of the Store portfolio is maintained
Stock availability
Cross language backup if needed
Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
Solve status queries
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We offer

Fulltime (39 hours/week) from Monday to Friday and longterm contract
Schedule: From 09:30 to 18:30
Salary: Euros gross/year + up to 2.000 Euros gross/year
Regular and permanent incentives
Specific compensation model based on over achievement
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
English native level speaker
Strong communication skills
Knowledge of sales techniques (up/crossselling, objection handling, etc)
Customer Driven and motivation to work in sales
Achievement and target oriented
IT knowledge and technical understanding
Minimum of 1 year relevant experience
Real capability to listen to customers
Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Exceptional customer facing and customer care skills
The period of holiday entitlement is fixed by mutual agreement between the company and the employee.