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Sales Trainer - Madrid, España - GTT Communications, Inc.
Descripción
Job Title: Sales Trainer
Location: EU/US (flexible)
About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit
Role Summary:
The Sales Trainer position is responsible for developing content, coaching, mentoring, motivating, inspiring, and further developing a team of Sales Professionals who are focused on selling and growing our subscriber base while delivering the ultimate customer experience. Responsible for creating the environment, sales acumen, and energy to allow Sales Professionals to maximize their performance with new sales, add-on sales, upgrades, retention, cross-sell, up sell and new methodologies.
Job Scope:
Interacts with the sales training team, talent management and development and all business/service areas.
Duties and Responsibilities:
· Coordinate and deliver new hire training programs for all sales employees
· Develop and deliver Sales Skills training that fits into GTT's sales framework and methodology
· Provide 1/1 coaching to new hires and tenured sales professionals to supplement core sales training curriculum
o Document and provide behavior-based feedback, verbally and in writing
o Track and communicate progress
· Collaborate with sales leadership to identify gaps, recommend, and implement training solutions
· Work with subject matter experts within GTT to gather best practices and develop tools and content
· Coordinate and lead both face-to-face and web-based training sessions
· Report on training program effectiveness and make recommendations for improvement
Required Experience/Qualifications:
· Strong presentation/coaching skills
· Quota-carrying sales experience
· Experience in sales and/or training of Managed Services and/or Managed Security
· Experience building and conducting blended learning training combining in-person and web-based components
· Familiar with adult learning principles and coaching concepts; certifications preferred
· Ability to travel and flexible working hours
· Demonstrated record of successful collaboration with sales leaders, product managers and subject matter experts
· Self-motivated and organized with a strong desire to succeed and grow as we grow.
Desirable Experience/Qualifications:
· 5+ years of Sales experience preferably in Telecom, data networking, managed services or security
· 3+ year of experience creating and delivering training and ongoing coaching on sales methodology in complex, multi-level, large enterprise sales
· Bachelor's degree
· Strong Excel, Word, and PowerPoint skills, in addition to being comfortable with technology, systems and tools.
Hours/Travel/Shift:
Ability to travel and flexible working hours
Core Competencies
· Coaching Others: Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness.
· Sales Function: Knowledge of functions and features of a sales function and ability to conduct daily and strategic activities within it.
· Live Instruction: Knowledge of tools and approaches of live instruction; ability to deliver live training courses to facilitate audience learning.
· Sales Training: Knowledge of sales training methodologies; ability to ensure that sales and sales management employees have the knowledge and skills required to meet both tactical and strategic sales objectives.
· Training and Development: Knowledge of employee training and development methodologies; ability to ensure that a target population has the knowledge and skills required to meet both tactical and strategic objectives.
· Training Needs Analysis: Knowledge of tools, techniques and methods of training needs analyses; ability to identify what people need to learn for successful individual and organizational performance.
· Training Technologies: Knowledge of training tools and techniques; ability to utilize software, technologies and applications for the creation and development of training programs and processes.
Universal Competencies
· Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
· Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting internal customer value creation at every level.
· Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
EEO Statement
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT's employees to perform their job duties may result in discipline up to and including discharge
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