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L'Hospitalet de Llobregat

    Guest relations - LHospitalet de Llobregat, España - Hotel Hyatt Regency Barcelona Tower

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    De jornada completa
    Descripción

    • Cumplir con los procedimientos operativos de su departamento.
    • Seguimiento y actualización de las preferencias de los clientes vía las herramientas en sistema (Profiles Notes, GEM Notes, Traces, Alerts).
    • Preasignación de habitaciones VIP, peticiones de amenities, Preparación de listado VIP y cartas de bienvenida.
    • Responder a cualquier pregunta, necesidad y deseo de los huéspedes y hacer un seguimiento de los mismos para garantizar que sus solicitudes se hayan atendido satisfactoriamente.
    • Esperar y reaccionar con prontitud a los requisitos y consultas de los huéspedes, como peticiones especiales.
    • Escuchar y resolver activamente las quejas de los huéspedes y realizar el seguimiento.
    • Supervisar y coordinar todas las llegadas y salidas de invitados especiales (VIP, Globalist, etc.)
    • Coordinar y gestionar la comunicación entre los huéspedes y el personal.
    • Dirigir y gestionar para garantizar que se cumplan todos los estándares y procedimientos operativos.
    • Control de paquetería y objetos de olvido junto con recepción y housekeeping.
    • Gestionar el envío de olvidos.
    • Revisión del Regency Club y reportar a F&B y áreas nobles las necesidades de limpieza y reposición.
    • Entablar conversación con los huéspedes en Regency Club.
    • Dar la bienvenida a los clientes VIP.

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