- Cumplir con los procedimientos operativos de su departamento.
- Seguimiento y actualización de las preferencias de los clientes vía las herramientas en sistema (Profiles Notes, GEM Notes, Traces, Alerts).
- Preasignación de habitaciones VIP, peticiones de amenities, Preparación de listado VIP y cartas de bienvenida.
- Responder a cualquier pregunta, necesidad y deseo de los huéspedes y hacer un seguimiento de los mismos para garantizar que sus solicitudes se hayan atendido satisfactoriamente.
- Esperar y reaccionar con prontitud a los requisitos y consultas de los huéspedes, como peticiones especiales.
- Escuchar y resolver activamente las quejas de los huéspedes y realizar el seguimiento.
- Supervisar y coordinar todas las llegadas y salidas de invitados especiales (VIP, Globalist, etc.)
- Coordinar y gestionar la comunicación entre los huéspedes y el personal.
- Dirigir y gestionar para garantizar que se cumplan todos los estándares y procedimientos operativos.
- Control de paquetería y objetos de olvido junto con recepción y housekeeping.
- Gestionar el envío de olvidos.
- Revisión del Regency Club y reportar a F&B y áreas nobles las necesidades de limpieza y reposición.
- Entablar conversación con los huéspedes en Regency Club.
- Dar la bienvenida a los clientes VIP.
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Guest Relations
hace 2 semanas
Sun Moon Hostel Barcelona, EspañaSe busca persona muy motivada y muy amigable para la dirección de un bar restaurante en un hostel en el centro de Barcelona · Se da un comedor de más de 100 m2 para explotar el bar restaurante. Y de una cocina privada. · Se da la opción de servir el desayuno y hacer actividades. ...
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Supervisor Guest Relations
hace 1 semana
Marriott International, Inc Barcelona, España**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** Non-Manage ...
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Guest relations
hace 1 semana
Hotel Hyatt Regency Barcelona Tower L'Hospitalet de Llobregat, EspañaEmpresas: Hotel Hyatt Regency Barcelona Tower · • Cumplir con los procedimientos operativos de su departamento. · • Seguimiento y actualización de las preferencias de los clientes vía las herramientas en sistema (Profiles Notes, GEM Notes, Traces, Alerts). · • Preasignación de ...
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Guest Relations
hace 5 días
Hilton Barcelona, EspañaGuest Relations · A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more ...
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Guest Relations
hace 4 días
Hilton Barcelona, EspañaA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. · **What will I ...
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Guest Relations
hace 1 día
Madunia Eixample-Barcelona, España**Join the Culinary Journey at Madunia** · - Are you ready to embark on a gastronomic adventure located along the West Coast of Ibiza, where sun-kissed shores meets a vibrant culture? Madunia is eagerly preparing to unveil its doors beginning of June 2024, and we're on the lookou ...
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Guest Relations Agent
hace 2 semanas
Hilton Barcelona, EspañaGuest Relations Agent · A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, an ...
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Guest Relations Supervisor
hace 1 semana
Hilton Barcelona, EspañaGuest Relations Supervisor · A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · **What will I be doing?** · As Guest Relations Supe ...
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Guest Relations Supervisor
hace 1 semana
Marriott International, Inc Barcelona, España**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Respon ...
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Guest Relations Internship
hace 5 días
Emerald Stay Barcelona, España PrácticasSHIPEmerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettabl ...
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Guest Relations and Travel Consultant
hace 5 días
Villanovo Barcelona, España**L'entreprise** · - Villanovo est une agence de voyage spécialisée dans la location de villas de charme et de luxe et de service sur mesure. Nous sommes des experts des destinations de vacances que nous proposons à nos clients._ · - Nous préparons chaque séjour de vacances pour ...
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Guest Relations Agent Hotel
hace 1 semana
Hosco Barcelona, España De jornada completa· • Ser eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles.. · • Dar la bienvenida a los huéspedes a su llegada, acompañarles a su habitación y ...
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Guest Relations
hace 3 semanas
Hilton Barcelona, España OTHERA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. · What will I be ...
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Guest Relations Agent
hace 1 semana
Hilton Diagonal Mar Barcelona, EspañaEmpresas: Hilton Diagonal Mar · As Guest Relations Agent you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Executive is responsible for managing the first impressions ...
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Guest Relations Agent
hace 2 semanas
Hilton Barcelona, España Paid WorkA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. · What will I be ...
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Guest Relations Supervisor
hace 2 semanas
Marriott International, Inc. Barcelona, EspañaJob Number · Job Category Rooms & Guest Services Operations · Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Respond ...
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Guest Relations Agent
hace 2 semanas
Hilton Diagonal Mar Barcelona Barcelona, España De jornada completaA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be do ...
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Guest Relations Supervisor
hace 2 semanas
Hilton Barcelona, España OTHERA Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · What will I be doing? · As Guest Relations Supervisor, you will directly address ...
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Guest Relations Supervisor
hace 3 semanas
Hilton Barcelona, España Paid WorkA Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · What will I be doing? · As Guest Relations Supervisor, you will directly address ...
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Guest Relations Supervisor
hace 2 semanas
Hosco Barcelona, España De jornada completaJob Number Job Category Rooms & Guest Services Operations. Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP. Schedule Full-Time. Located Remotely? N. Relocation? N. Position Type Non-Management. . POSITION SUMMARY Respond to any questions from ...