- Accepting, prioritizing, classifying and processing incidentreports and other requests to IT via ticket system, telephone ande-mail according to ITIL
- Supporting the ITcontact persons (m/f/d) in schools and with business customers
- Ensuring trouble-free functionality of allIT systems and software applications in cooperation with 2nd leveladministration and the other IT teams
- Deployment and configuration of workstations (Windows), Apple& Android devices
- Remote managementand maintenance of over 100,000 iOS and Android devices
- Documentation of workarounds and solution approaches ina knowledge database
- You haveIT-related vocational training or corresponding proven professionalexperience
- You are very familiar with commonPC operating systems such as Windows, Linux, Android, iPadOS andstandard applications in the MS Windows environment
- Ideally, you have some experience in user support,support and remote support and have already worked with ticketsystems (preferably TANSS)
- You work just aswell independently as in a team and enjoy communicating on thephone
- You are characterized by a strongcustomer and service orientation, as well as a structured andcareful way of working
- Fluent written andspoken German is a prerequisite
- A permanent,financially secure and long-term position
- Regular internal and external training
- Flexible working hours and a home office arrangement
- Ultra-modern office space based on the "New Work"concept and chill-out & creative areas
- An attractive company pension allowance including individual advicefrom an external service provider
- A Germanyticket and JobRad offers for a comfortable journey to work
- Flat hierarchies and open communication
- A team kitchen and a canteen
- Regular team events
- 30 daysvacation + 4 custom days
- Weekly fresh fruitas well as coffee, tea and water as much as you like
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IT Jobs Worldwide EspañaSwedish & Portuguese Speaking Customer Support in Malaga, Spain · **Job details**: · **Location** · Málaga · **Discipline** · - Customer Service**Reference** · 35694 · **Contact Name** · Ida Hardarsson · **Job description**: · Kundsupportagent med både svenska och portugisiska ti ...
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IT Support
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Sharp Brains Ltd Madrid, España**JOB DESCRIPTION** · Desktop Technician will provide day to day local · **Position Responsibilities and Functions** · - Provide first/second level contact and problem resolution for customer issues. · - Work with vendors to remediate complex AV issues as needed. · - Provide time ...
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IT Support
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Medpace, Inc. Madrid, EspañaJob Summary: · Due to our continued growth, we are in need of a qualified, focused individual for a vital, office-based role in our IT Support department within our Madrid office. · Responsibilities: · - Document, track, and monitor problems to ensure timely resolutions; and · - ...
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Page Personnel España Madrid, EspañaYour key functions would include: · installation, management of support tickets, check backup logs,) · - Manage phone contracts · - Manage office equipment · - Provide support and participate in projects with broader teams (European/Global IT, other · various departments) · - Man ...
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Deskside Support, Technical Support
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CIS Worldwide Ltd Madrid, EspañaNeed DSS FTE · immediate joiners · Start date 15th June 2023 · End Date 31th July 2023 · ADDRESS: Avda. de Manoteras No 44, 1a Planta, Madrid, Spain, 28050. · **Job Types**: Temporary, Contract · Contract length: 6 weeks · Ability to commute/relocate: · - Madrid, Madrid provincia ...
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Business Support
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WTW Madrid, EspañaBusiness Support · - Madrid, ES · January 25, 2024 · Business Support · Business Support ...
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Axiom Technologies Madrid, España De jornada completaWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal serv ...
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Sales Support
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TÜV Rheinland Group Madrid, España**General information**: · - Location · - Madrid · - Type of contract · - Permanent · Full Time · - Occupational field · - Sales · - Job-ID · - 8316 · We are looking for a person to support sales staff with quote preparation, customer requests and inquiries, planning and scheduli ...
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Ashurst LLP Madrid, España**About Ashurst** · Ashurst is a leading international law firm advising companies, financial institutions and public bodies on all matters related to business law. The firm currently has 30 offices in 20 countries and regions, with more than 400 partners and 1,600 lawyers. · **T ...
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Walters People Madrid, EspañaAt Walters People, we are looking for IT Support Technicians with fluent conversational level in ENGLISH and GERMAN. · We are looking for an IT Support Technician with a strong written and spoken level of English and German for a leading software company: · **REQUIREMENTS**: · - ...
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Radisson Hotel Group, Madrid Office-Information Technology Madrid, España**THE JOB**: · We are looking for an intern to work in the IT Team, based at Radisson Hotel Group's EMEA headquarters in **Madrid** for 6 months. · The IT intern will be an important support figure within the IT team and will provide help in different daily tasks and projects, ac ...
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IT Support Analyst
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Menzies Aviation Madrid, España**Overview** · People. Passion. Pride. This is what has driven our teams since 1833. · Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 cont ...
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Tech Zone LLC Madrid, EspañaIt is a Dispatch ticket or HOC support Tasks available on different dates. · Good Communication Skills. · - Fluent in English. · - Good Analytic/Troubleshooting Skills. · - Strong working knowledge of MS Windows Operating System. · - Working knowledge of MS Office and basic · - G ...
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Kyowa Kirin International Madrid, EspañaOverview: · The PV&PA/Country Manager Business Support will support the activities of the PV&PA Department and Country Manager in Madrid office · **Responsibilities**: · - Reporting into PV&PA department · - Support the PV&PA Director during the design and implementation of Payer ...
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e-Frontiers Madrid, EspañaWe are on the lookout for a German speaker support technician to join a global IT Tourism company based in several European regoins. · **Responsibilities**: · - Being part of the German team, you will provide phone/mail support to users · - Incident management · - Follow up · - D ...
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Statkraft Madrid, EspañaCompany Description · Statkraft has been making clean energy possible for over a century. Today, we are Europe's largest renewable energy producer and a global energy market operator. We are a vibrant, diverse and strongly connected community of over 4800 people, working across 1 ...
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remoti Madrid, EspañaA financial entity is looking for a support professional with experience in the Banking environment, technically, for reporting and business models. · **Requirements**: · - High English Level · - Experience with Global Transaction Banking (GTB). · - **Office**: PPT, Excel, Word. ...
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Ebury Madrid, EspañaEbury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. · **Dealing Support - Madrid ...
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Manning Global Madrid, EspañaOur client, a leading global · telecommunication company, is recruiting for ** IT ** ** Helpdesk Support ** to join their business in · *** **Spain.** · **Position Title**: · **IT Helpdesk Support** · **Position Type**: · - Fixed term contract**Start Date**: · - ASAP**Location**: ...
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Elastic Madrid, EspañaElastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in rea ...
IT-Supporter/in - Madrid, España - NetCologne IT Services GmbH
Descripción
Hardware, IT-Support, Rechenzentrum, Anwenderbetreuung,Microsoft Windows, Deployment, ITIL, IT, Cloud Computing,Digitalisierung, 2nd-Level-Support, IT-Infrastruktur, iOS,Ticketsysteme, Linux, IT-Betrieb, Betriebssysteme, Konfiguration,AndroidIT Supporter (m/f/d) in the user helpdesk
Permanent position, full-time - Cologne Your tasks
Yourprofile
application so thatwe can continue to develop together.
What we offer you
You can expecta varied job in the development of the IT division in theNetCologne Group as well as an innovative and dynamic company withflat hierarchies that is geared towards growth.In an exciting working environment with shortdecision-making paths, you will be part of a friendly and highlymotivated team. We are happy to support you in shaping yourprofessional goals with individual development measures.
Interested?
Then we look forward to receiving your detailedapplication, including your salary expectations and earliestpossible starting date.
NetCologne ITServices GmbH
Human Resources Department | Elisa Zube& Michèle Polcyn
Adolf-Grimme-Allee 3 | 50829Cologne
About us
We, NetCologne IT Services, are a subsidiary of theregional telecommunications provider NetCologne. As a reliablestrategic partner from Cologne, we provide companies and schoolswith innovative ICT technologies and offer them advanced solutionsfor their digitalization.
From IT strategy consultingto the development, service and support of complex ITinfrastructures, we offer everything from a single source. We arealso responsible for taking over our customers' IT operations inaccordance with the ITIL framework - through our Cologne servicedesk or on site. From our modern, certified data center in Cologne,we offer innovative managed services, including individuallytailored cloud computing solutions.
Withour education services, we turn school IT into enterprise IT. FromIT infrastructure to cloud services, identity management, hardwareand software through to IT support, administration and training.With us, teachers and students get everything they need for themodern classroom and thus have digitalization fully under control.