Trabajos
>
Murcia

    Multilingual Customer Success Manager - Murcia, España - Verizon Communications

    Verizon Communications
    Verizon Communications Murcia, España

    hace 3 días

    Default job background
    Descripción

    When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world.

    We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins.

    In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward.

    If you're fueled by purpose, and powered by persistence, explore a career with us.

    Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

    Be part of something exceptional.

    You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential.

    As part of Verizon Connect, your talents will impact thousands of customers around the world. You'll be making a real difference in the everyday lives of people everywhere.

    In Verizon Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

    What you'll be doing Customer Success Manager (CSM) is a full-time individual contributor role within our Global Customer Success organization.

    The Customer Success team is obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams.

    As a CSM you will manage assigned customer portfolio as your own book of business.

    Key activities include but are not limited to understanding customer goals, creating success plans and guiding customers through, identifying and managing churn risks, discovering growth and expansion sales opportunities, be the voice of the customer.


    Essential job functions:

    Verify key business objectives the customer is looking to achieve, understand what success means to them, and build a success plan towards there.

    Accelerate speed to value by enabling customers to start benefiting from the product during the onboarding phase.
    Drive product adoption through available digital content as well as group or individual training sessions.
    Develop and maintain relationships with key customer stakeholders and decision makers.

    Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.

    Proactively monitor early churn indicators and step in with needed actions to prevent customers from leaving.
    Actively look for growth, referral, and expansion sales opportunities.
    Proactively manage renewals pipeline identifying and addressing potential risks.
    Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.

    Forecast, execute and meet key account performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth.

    Advocate for customers internally by sharing their voice.
    Support the local team with contractual matters and project work.
    Actively cooperate with related stakeholders and teams across the globe.

    What we're looking for An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics/SaaS industry with a clear understanding of what drives customer retention and growth, as well as strong willingness to develop further.


    You will need to have:

    A business degree and/or experience and/or excellent understanding of Customer Success and/or Account Management ideally with historical records of retention and growth of customer base.

    Fluent written and verbal communication in English and Spanish.


    Even better if you have:
    Communicative verbal and written skills in French. Excellent communication, listening and analytical skills.
    Previous experience working with SAP, Salesforce and Gainsight are an advantage.
    Excellent time management, organizational and prioritization skills.
    General understanding about IOT products and solutions.
    Structured "can-do" approach to open matters and tasks in a demanding environment.
    Methodical and conscientious documentation skills.
    Willingness to develop while identifying opportunities over self-reflection.

    What we're offering Full-time employment agreement in a stable and growing international company with a winning team spirit and high customer satisfaction level.

    Attractive pay with incentives as well as additional benefits.
    Personal development opportunities – recurring training, workshops and online webinars as well as special study programs.
    Growth opportunities – the company size and wide geography offers no limits in advancing careers and fulfilling personal goals.
    International and modern working environment – company provides best in class facilities and up to date working tools.

    Work that matters – the work we do every day impacts the overall success of many businesses and helps to make the world more environmentally friendly.

    Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

    Scheduled Weekly Hours40Diversity and InclusionWe're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

    #J-18808-Ljbffr
  • Verizon Communications

    Multilingual Customer Success Manager

    hace 4 días

    Verizon Communications Murcia, España

    When you join Verizon · Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe ...

  • Verizon

    Multilingual Customer Success Manager

    hace 1 semana

    Verizon Murcia, España TEMPORARY

    When you join Verizon · Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe t ...

  • Unit4

    Customer Support Team Leader

    hace 5 días

    Unit4 Murcia, España

    **Company Description**: · As a Team Leader, you are responsible for ensuring consistency of approach & process across all Customer Support teams. · **What you will do**: · - Provide strong leadership and guidance to the team. · - Motivate, coach, inspire and develop everyone wit ...

  • Catch Resource Management Ltd

    Dynamics F&o Functional Consultant

    hace 3 días

    Catch Resource Management Ltd Unión, Murcia provincia, España

    Job Ref: J SC · **Dynamics F&O Functional Consultant - Supply Chain**: · - Europe · - EUR70000-EUR80000 Per Annum + Package · - Permanent · - Dynamics 365 · **D365 F&O Functional Supply Chain Consultant **- D365 F&O Functional Consultant, functional lead, functional architect, Le ...

  • Argenx

    Clinical Trial Transparency

    hace 1 semana

    Argenx Unión, Murcia provincia, España

    The clinical trials transparency and disclosure associate is responsible for the transparency activities at argenx: protocol registration, result posting and anonymization and/or redaction of documents · The position will report into the Clinical Trials Transparency and Disclosur ...

  • Talent Source

    Clinical Project Manager

    hace 1 semana

    Talent Source Unión, Murcia provincia, España

    : · **Location**: EU - Home based · **Schedule**: Full Time, Permanent · Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for an international CRO can bring? Our team says it's the best of both ...

  • Amazon Spain Fulfillment, S.L.U.

    Inventory Control

    hace 1 semana

    Amazon Spain Fulfillment, S.L.U. Murcia, España

    Bachelor's Degree from an accredited university, · - Highly proficient in both spoken and written English & Spanish (Common European Framework of Reference C1) · - Previous Inventory Control and Quality Assurance Management experience, · - Experience with WMS Systems, · - Experie ...

  • Tektronix

    HR Operations Analyst

    hace 5 días

    Tektronix Unión, Murcia provincia, España

    Tektronix is a leading provider of test and measurement solutions that break down complexity and accelerate global innovation. Our solutions have supported many of humanity's greatest advances over the past 70 years: health, communications, mobility, space travel. · For our UK of ...

  • Evolution

    Office Coordinator,

    hace 1 semana

    Evolution Murcia, España A tiempo parcial

    Company Description · Evolution is a world-leading Business-2-Business provider in product innovation and software development for online casino. Thousands of people around the world enjoy our services every day. We are now looking for more ambitious talent to join us as we break ...

  • TrustYou

    Sales & Marketing Business Intelligence Manager

    hace 4 días

    TrustYou Unión, Murcia provincia, España

    Imagine a workplace that allows you to own your own product and where your ideas will be heard and implemented. Imagine an environment where your performance makes a difference, not just within the company itself but for billions of travelers worldwide That place is TrustYou. · W ...

  • Stryker

    Sales Representative, Orthopedic Instruments

    hace 4 días

    Stryker Murcia, España

    **Why join Stryker?** · Our total rewards package offering includes bonuses, healthcare, insurance benefits, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. · **Who we wa ...

  • Smart Currency Group

    Business Development Manager

    hace 1 semana

    Smart Currency Group Benijófar, Alicante provincia, España

    **Partnership Business Development Manager (Spain - Costa Del Sol)** · **Location**: Costa Blanca North and South (Based from the Benijofar Office) · **Status**: Full Time Contract (40 hours per week) · **Smart Currency Exchange** is a privately owned Foreign Exchange Brokerage w ...

  • PAYLOAD AEROSPACE

    Mission Analysis Engineer

    hace 2 días

    PAYLOAD AEROSPACE Elche, España

    **_Parque Industrial de Elche (Poligono Industrial)_**_, _**_España_**_ _** · ***Mission**: · As a Mission Analysis Engineer at PLD Space, your mission is to contribute to the analysis and planning of space missions, ensuring the successful execution of launch vehicle and spacecr ...

  • International Rescue Committee

    Regional Human Resources Business Partner

    hace 1 semana

    International Rescue Committee Cox, Alicante provincia, España

    **Requisition ID**: req37398 · **Job Title**:Regional Human Resources Business Partner - Asia · **Sector**:Human Resources · **Employment Category**: Regular · **Employment Type**: Full-Time · **Open to Expatriates**: No · The International Rescue Committee (IRC) is among the wor ...

  • Willow International School

    Business Studies Teacher

    hace 3 días

    Willow International School Ciudad Quesada, España

    Job Summary: · **Responsibilities**: · - Develop and implement engaging lesson plans that align with the curriculum · - Instruct students on various business topics such as finance, marketing, management, and entrepreneurship · - Create a positive and inclusive learning environme ...

  • ICL Group

    Operations Manager

    hace 1 semana

    ICL Group Totana, España

    Fuentes Fertilizantes is part of ICL Growing Solutions, a global leader in plant nutrition. Our experts collaborate with growers, farmers, and turf managers around the world to create cutting edge products and solutions. Together, we are paving the way towards a sustainable futur ...

  • PAYLOAD AEROSPACE

    Mission Analysis Engineer 131

    hace 5 días

    PAYLOAD AEROSPACE Elche, España

    **_Parque Industrial de Elche (Poligono Industrial)_** · **_, _** · **_Spain_** · **_ _** · ***Description**: · **As a Mission Analysis Engineer at PLD Space, your mission is to contribute to the analysis and planning of space missions, ensuring the successful execution of launch ...

  • Multilingual Jobs Worldwide

    German-speaking Sales Manager to Renewable Energy

    hace 4 días

    Multilingual Jobs Worldwide Costa Blanca, España

    **Job details**: · - Posted 19 February 2024 · - LocationSpain · - Reference37267 · - Contact NameCharlotte Kamlin · **Job description**: · **Meet the client**: · Our client is pioneering Spain's energy transition by making clean energy solutions like solar panels, batteries, EVs ...

  • HOFF

    Creative Producer

    hace 1 semana

    HOFF Elche, España

    HOFF is seeking a highly skilled and self-directed **Creative Producer** to support industry-leading content across our Art Direction Team. **_The Creative Producer will produce photography and video content from concept to final deliverables. He/she will define project scope, de ...

  • PAYLOAD AEROSPACE

    Propulsion Manufacturing Manager

    hace 6 días

    PAYLOAD AEROSPACE Elche, España

    **_Parque Industrial de Elche (Poligono Industrial)_**_, _**_España_**_ _** · **Mission**: · As the Propulsion Manufacturing Manager, you will be responsible for leading the manufacturing team that builds our Miura 5 engines. · **Responsibilities**: · - Be the engine build lead f ...