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    Service Head - Madrid, España - Abbott Laboratories

    Abbott Laboratories
    Abbott Laboratories Madrid, España

    hace 3 semanas

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    De jornada completa
    Descripción

    About Abbott

    Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

    Working at Abbott

    At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

    • Career development with an international company where you can grow the career you dream of.
    • A company named one of the most admired companies in the world by Fortune.
    • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

    Position: Service Head - Madrid

    Primary Objective of Position

    • Manage the Technical Service department operations in coordination with the Customer Experience Department.

    Major Accountabilities

    • Keep a high degree of participation in the field to ensure a high degree of technical knowledge and of the problems concerning to Technical Service activities.
    • Manage or escalate issues in a timely manner to ensure on-time resolution.
    • Track instruments reliability and service costs.
    • Achieve compliance of Technical Service Expense Plan.
    • Control the spare parts stock to ensure that service levels are maintained and that stock levels are in accordance to Plan.
    • Train, develop and keep motivated his Technical Service Specialists Team.
    • Implement area objectives and incentive plans; perform PEx process for his Technical Service Specialists Team.

    Education

    • Bachelor's degree or equivalent experience required. Bachelor's / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

    Background

    • More than 3 years of experience as a Technical Service Specialist with good management and customer references
    • Technical expert for product line responsibility
    • Operations management skills
    • People management and communication skills
    • Ability to identify and drive resolution of issues

    Experience in use of analytical tools and software

    Impact of position

    • Achieve the goals related with Key Performance Indicators (KPIs) and Customer Satisfaction Indicator (NPS).
    • Achieve compliance of Technical Service Expense Plan.
    • Ensure that the Technical Service Department meets all local requirements and quality procedures of the Division.

    Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

    Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

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