-
Community Manager Commercial Testing
hace 1 día
Institut Straumann Ag Alcobendas, EspañaAbout the job As a Community Manager, Commercial Testing (f/m/d)your role is to support the company in the creation of an engaged community of users to collect first-hand feedback on commercial, marketing and business topics from our customers. · In this new role, the candidate w ...
-
Straumann Alcobendas, España OTHER· Primary Position Objectives · As a Trainee Community Manager, Commercial Testing, your role is to support the company in the creation of an engaged community of users to collect first-hand feedback on commercial, marketing and business topics from our customers. · In this new ...
-
Community Manager Commercial Testing
hace 2 días
Institut Straumann Ag Madrid, EspañaAbout the jobAs a Community Manager, Commercial Testing (f/m/d)your role is to support the company in the creation of an engaged community of users to collect first-hand feedback on commercial, marketing and business topics from our customers.In this new role, the candidate will ...
-
Analytical Support, Quality Control
hace 1 día
Moderna Therapeutics Madrid, España**The Role**: · Reporting to the Associate Director of Quality Control, this individual will be responsible for coordinating Quality Control Operations team. The individual in this role will focus on coordinating QC Associates in support of Analytical QC activities including stab ...
-
Group User Operation Manager User Growth
hace 1 día
Alibaba Madrid, EspañaDesign/Participant Miravia App user growth strategy. According to market competition analysis/insight, leverage internal/external resources, coordinate cross channel/product/marketing function team to implement the strategy - Drive onsite growth funnel from acquisition, retention ...
-
Oncology Diagnostic Lead
hace 1 día
AstraZeneca Madrid, EspañaAt AstraZeneca, we're not afraid to do things differently. We're building a new kind of organization to reset expectations of what a bio-pharmaceutical company can be. This means we're opening new ways to work, pioneering groundbreaking methods and bringing unexpected teams.toget ...
-
Head of Alkaline Electrolyzer Development
hace 4 días
Sungrow EMEA Madrid, EspañaYour mission · **This role will include, but not be limited to**: · - Responsible for the structural design and development of alkaline electrolyzers (low pressure MPa). · - Formulate technical, production, testing, and validation plans for electrolyzers. · - Oversee the overall ...
-
Data Project Manager
hace 1 día
Krell Consulting Madrid, EspañaPMO/G Proyectos- PMO- hace 5 horas**Descripción**: · - Experience in project management, implementation, testing and team management · - Bachelor's or Degree in Computer Science, Computer Engineering, or similar. · - PMP certification or similar · - 5 years of experience performi ...
-
Telesales Agent Flemish + French
hace 3 días
Recruit4Work S.L. Madrid, EspañaAnswering Inbound calls with a repair requests for appliances. You should have a strong commercial profile, capable of making sales and hitting targets. Adding to this, you will also be responsible for the Customer Service and claim handling of our services. You will part of a Be ...
-
Business Analyst
hace 2 días
NielsenIQ Madrid, España**Job Description**: · Flexible location. Prefer time zone +/- 2 hours from CET · **About the position** · The Quote to Cash (Q2C) team is responsible for developing automated solutions for pricing, contracting and associated processes to provide the NIQ sales teams with more tim ...
-
Spanish Telesales Agent
hace 1 día
Recruit4Work S.L. Madrid, EspañaBecome a part of an international company that helps over 16 million people globally and has been around for over 100 years Do you have some experience in sales and want to become a part of this team helping people all over the world? Then we are looking for you · Answering Inbou ...
-
Head of Account Management
hace 2 días
Pay Retailers Madrid, España**PayRetailers **is a payment gateway designed to handle mass online payments to the Latin American market. · The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets wh ...
-
Portuguese Telesales Agent
hace 3 días
Recruit4Work S.L. Madrid, EspañaBecome a part of an international company that helps over 16 million people globally and has been around for over 100 years Do you have some experience in sales and want to become a part of this team helping people all over the world? Then we are looking for you · Tasks · Answeri ...
-
Assessment Solutions Projects Manager
hace 1 día
British Council Madrid, EspañaAssessment Solutions Projects Manager · **Date**:9 Jun 2023 · **Location**: Madrid, European Union, ES · **Company**:British Council · We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. · We work dire ...
-
Data Migration Intern
hace 3 días
Santander Madrid, EspañaJR Data Analyst · Country: Spain · **WHAT YOU WILL BE DOING** · **Data Migration Intern - Data Science & BI (Openbank)** · We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 20 ...
-
Brand Solution Manager
hace 2 días
FREEDA Madrid, EspañaWHO'S FREEDA? · Freeda's ambition is to be the #1 media brand for the new generation. We create engaging content for social media, which is tried and tested for GenZ & Millennial women, and we reach up to 80 million of them each month. · Our community consume, share, comment and ...
-
Engineer Lead
hace 3 días
Scalefast Madrid, EspañaWe are currently looking for an Engineering Lead. Working in a SAFe Agile framework, you will lead a team of engineers who contribute to the ongoing evolution of ESW's suite of eCommerce and fulfilment products. This will mean working with Product Owners and Scrum Masters and per ...
-
Commercial Ops Coordinator
hace 2 días
Mondia Group Madrid, España**ÜBER UNS** · WHAT WE DO | Die Mondia Media Germany GmbH ist ein führendes Unternehmen im Bereich digitaler Entertainment-Dienstleistungen für global agierende Unternehmen der Telekommunikations-, Medien · - und Geräteherstellerindustrie. Über diverse Vertriebspartner, wie unter ...
-
Portuguese Telesales Agent
hace 1 día
Recruit4Work S.L. Madrid, EspañaBecome a part of an international company that helps over 16 million people globally and has been around for over 100 years Do you have some experience in sales and want to become a part of this team helping people all over the world? Then we are looking for you · Tasks · Answeri ...
-
Rental Agent Leganés
hace 2 días
Centauro Rent a Car Madrid, EspañaReferencia oferta:LEGANÉS · Descripción:RENTAL AGENT LEGANÉS · Empresa:CENTAURO RENT A CAR, S.L.U. · Puesto:Rental Agent · - LEGANES(MADRID) · - Publicado:01/01/2023 · - Jornada laboral: Completa · - Experiência mínima: 0 Meses · Características:Centauro Rent a Car is market lead ...
Community Manager Commercial Testing - Alcobendas, España - Straumann
Descripción
About the job
As a Community Manager, Commercial Testing (f/m/d) your role is to support the company in the creation of an engaged community of users to collect first-hand feedback on commercial, marketing and business topics from our customers.
In this new role, the candidate will be driving the definition of the customer profiles, setting up the community platform, and engaging users to ensure motivation and commitment. In collaboration and alignment with the global stakeholders (Product Managers, Marketing Team, Commercial Teams and more), the candidate guides activities aligned with business priorities and projects. Content creation, moderation, and fostering interaction between brand and users are crucial aspects, with a focus on positive user experiences. The position requires strong analytical and digital skills for collecting and analysing customer feedback, including creation of reports and actionable insights, as well as managing documentation and ensuring compliance.
This is a 12 month contract with no possibility of contract extension. In this role, your primary responsibilities include but are not limited to:
Define Customer Profile and Recruitment:
• Utilize existing CRM systems to identify and define customer profiles in collaboration with the stakeholders.
• Elaborate and implement strategies to recruit and onboard customers into the community.
• Recruit and maintain a stable community base in the key countries identified.
Community Platform Setup:
• Define and align the scope of the community in terms of geographical scope, number of customers and intake process.
• Establish and configure the community platform where interactions and discussions will take place.
• Collaborate with IT and other relevant teams to ensure a user-friendly and visually appealing platform.
• Define and align with key stakeholders the KPIs to assess the project's success and define the next steps.
Customer Engagement:
• Implement engagement strategies to maintain motivation and participation within the community.
• Monitor community activities, respond to users' queries , and foster positive interactions.
• Collaboration with Business Units:
• Connect with business units and commercial teams to understand priorities and ongoing projects.
• Consult with commercial and product management teams to guide them in identifying the activities aligned with business objectives and priorities.
Content Creation and Surveys:
• Design and launch surveys, tests, and other interactive content for the community.
• Generate discussions, threads, and other engaging content to solicit feedback from community members.
• Moderation and Commitment:
• Moderate discussions, answer questions and ensure a high level of commitment from community members.
Brand Interaction:
• Ensure a positive interaction between users and the brand.
• Implement strategies to enhance the brand image within the community.
• Analysis and Reporting:
• Analyse data collected from community through surveys and other customer interactions, and create reports.
• Analyse community activities and report insights to the business.
• Provide regular updates on the performance of community initiatives and recommend improvements to the key stakeholders.
Documentation and Compliance:
• Manage necessary documentation and ensure compliance with relevant regulations within the community.
Your profile
• Bachelor's or master's degree in marketing, communication, business administration or an equivalent combination of education and work-related experience.
• Proven experience in community management, CRM, or related roles.
• Excellent communication and interpersonal skills.
• Familiarity with community platforms and social media.
• Analytical mindset with the ability to derive insights from data.
• Experienced with state-of-the-art digital surveying tools.