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    Customer Engagment - Barcelona, España - NTT DATA

    NTT DATA
    NTT DATA background
    Descripción

    Job Description

    Customer Engagement es el medio por el cual una empresa crea una relación con su base de clientes para fomentar la lealtad y el conocimiento de la marca.​Gartner define customer experience como "las percepciones del cliente y los sentimientos relacionados causados por el efecto puntual y acumulativo de las interacciones con los empleados, sistemas, canales o productos de un proveedor".Los proyectos de Customer Engagement permiten trabajar sobre las 3Vs de la gestión de la relación con los clientes:Aportando Visibilidad sobre el cliente, su journey y factores que le envuelven no solo el momento actual sino también su evolución en el largo plazo​.Impulsando la Velocidad con la que se adapta la organización a las necesidades de sus clientes, eliminando la latencia en la experiencia de cliente​.Dotando de la Versatilidad necesaria para ser ágiles a los cambios en el contexto de mercado y de preferencias y necesidades de los clientes.​Los proyectos de Customer Engagement transforman los procesos de las compañías, reflejando lo que son y cómo quieren conectar con sus clientes, partners y empleados; redefinen "su esencia".​ Apply from local Career site

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