- Provide technical support for NGS products and workflows by answering customer technical inquiries. Inquiries may be received via telephone, email, or web form.
- Provide support on technical issues by using all available resources and collaborate with various experts within our organization to address issues or problems when warranted.
- Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays. Collaborate on customer projects, providing technical expertise and clinical insights to enhance the implementation and utilization of our NGS platforms.
- Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
- Gather commercial and technological trends and convert them into technical tips, create FAQ's and work on troubleshooting guides.
- Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
- Present technical updates to colleagues and contribute to our department meetings. · Participate in frequent training on products and continuing education on our new applications and technologies.
- Perform other related tasks as opportunities arise.
- A minimum of travel may be required for the position.
- 2-10 years laboratory experience.
- Strong "Hands on" experience with Sequencing techniques, ideally with Oncology sequencing experience.
- Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and interpretation of genomic data, is highly desirable.
- Prior experience in customer service or a customer facing role is a strong plus.
- Fluent in Spanish and English (min. C1 level)
- Additional European languages are an asset.
- Requires in depth knowledge of NGS instruments, software, kits, and services and proficiency in working with NGS products, particularly Ion Torrent and Oncomine Assays, is critical.
- Solid understanding of clinical oncology principles, practices, and terminology.
- Familiarity with bioinformatics tools and data analysis pipelines commonly employed in NGS workflows is preferred.
- Willingness to adapt to evolving technologies and stay up-to-date with the latest advancements in NGS and clinical oncology. Demonstrated commitment to continuous learning and professional development.
- Regulatory knowledge: A firm understanding of the laws, regulations and guidelines that govern the clinical diagnostic sector, with a willingness to stay up to date with the ever-evolving regulatory landscape, ensuring awareness of the legal obligations and requirements which businesses must adhere to.
- Proven ability to quickly learn large amounts of new, complex technical information.
- Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
- Ability to balance multiple tasks while ensuring timely and accurate completion.
- Problem-solving abilities and a natural curiosity.
- Digital literacy, including spreadsheet, database, word processing and Internet applications.
- A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.
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Technical Application Scientist - Alcobendas, España - ThermoFisher Scientific
Descripción
Job Description
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.
The Technical Application Scientist - Clinical Sequencing is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important contributor to the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
How will you make an impact?
The Technical Applications Scientist II will take ownership for providing pre- and post-sales technical support for part of our sequencing portfolio, particularly Ion Torrent Next Generation Sequencing instrumentation and Oncomine and AmpliSeq applications, software and analysis. The TAS II will provide support directly to customers and field personnel, as well as relaying feedback to the organization.
What will you do?
How will you get here?
Education Minimum Qualifications:
Bachelor's degree in a relevant scientific field (e.g., Molecular Biology, Genetics, Bioinformatics) is required.; a Master's degree or PhD/post-doctoral experience in a relevant field is preferred.
Experience
Knowledge, Skills, Abilities
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
