Claims Adjuster PSR - Madrid, España - AIG

Descripción

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

Claims

Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.

About the role

What you need to know:

To handle PSR (Property and Specialty Risks) Business portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

• Managing complex claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
• Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on complex claims within a personal allocation.
• Internal stakeholder communication where required
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contribute to maintenance of best practice procedures for (LoB) complex claims, consistent with global best practice.
• Demonstrate a technical claims competence for handling moderate to complex claims.
• Handle complex claims allocated within agreed level of authority limit

What we're looking for:

• Relevant experience in insurance, in Property, Marine and Trade Credit Claims departments
• Law, Business Administration or Economics degree
• Fluent in English
• Experienced in stakeholder management, both internal (underwriting, distribution, finance and executive management) and external (brokers and clients)
• Knowledge of legal / regulatory and procedural requirements
• Result driven
• Capacity to work in an industry changing landscape
• Attention to detail
• Good time management and priorization skills.