Claims Adjuster PSR - Madrid, España - AIG

Descripción

About the role

What you need to know:

To handle PSR (Property and Specialty Risks) Business portfolio of claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.

• Managing complex claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a high standard of customer service.
• Work with Team Manager/Senior Adjuster to ensuring effective vendor and litigation management on Complex claims within a personal allocation.
• Internal stakeholder communication where required
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes
• Contribute to maintenance of best practice procedures for (LoB) Complex claims, consistent with global best practice.
• Demonstrate a technical claims competence for handling moderate to complex claims.
• Handle complex claims allocated within agreed level of authority limit

What we're looking for:

• Relevant experience in insurance, in Property, Marine and Trade Credit Claims departments
• Business Administration, Economics or Law degree
• Fluent in English
• Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers and clients)
• Experience in conducting technical claims audits and effectively following
• Knowledge of legal / regulatory and procedural requirements
• Result driven
• Capacity to work in an industry changing landscape
• Attention to detail
• Good time management and priorization skills.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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Functional Area: