Trabajos
>
Madrid

    Service Level It Specialist - Madrid, España - Banco Santander Sa

    Banco Santander Sa
    Banco Santander Sa Madrid, España

    hace 1 semana

    Default job background
    Descripción

    Service Level IT Specialist - Santander Digital Services page is loaded Service Level IT Specialist - Santander Digital Services Apply locations Boadilla del Monte time type Full time posted on Posted 7 Days Ago job requisition id Req Service Level IT Specialist - Santander Digital ServicesCountry: SpainHello You've arrived at the place where the technology that improves the lives of 160 million customers around the world is developed.

    This job offer is the opportunity to not only join a great company, but to collaborate on projects that have a real impact on society.

    Santander Digital Services is looking for a Service Level IT Specialist for its Wealth Management & Insurance division for our offices in Boadilla del Monte (Madrid) with at least 2 years of experience.

    If you're curious about what your future at Santander would look like... this is just getting started.

    The first thing is to introduce ourselves:
    At SANTANDER DIGITAL SERVICES, technology is central to everything our clients and employees do.

    Through continuous innovation, working with Agile methodologies, we adopt the top technologies in the market to work with the best technological stack.

    We have received the "Top Employer" distinction at the Spanish, European and Global level for the sixth consecutive year and we are very proud to be an equal opportunity organization.

    We are building a dynamic and proactive team.

    We just want you to bring good vibes, commitment to society and share our values, we don't care where you come from or where you go .

    What are we looking for? We are looking to incorporate for the position a Service Level IT Specialist for being part of the Incident Management, Problem Management and Service Level Management processes in Wealth Management & Insurance division, with skills to identify improvement opportunities in the IT Production Service.


    What we expect from you:
    Required qualifications 2+ years of experience in incidence management and communication with provider/user areas, ideally on Agile.
    Ability to establish strategic alliances to facilitate the needs of other areas.
    Impact / risk / priority / urgency analysis.

    ITSM / Monitoring-Observability (Dynatrace-Elastic-...) / ALMA Product / Cloud architectures (AWS, Azure...) / Oficce365 / Qlik-Power BI / Control-M / JIRA.

    Advanced English level (B2 upper intermediate or higher).

    Preferred qualifications Task Force Participation/Governance.
    Experience on Incidence and Problems management.
    ITIL Foundations certification in the process of Incident Management, Problem Management, Service Level Management.

    What you will add value in: IT Production Support Management N0, modulating the prioritization and scaling and ensuring the monitoring and control of the incidents.

    Consolidate and oversight the Global Service Level for Wealth entities and close Collaboration with EUT in the Requests generated by End User, in order to have a global vision of the most relevant incidents.

    Manage and analyze problems, identifying root causes of recurrent incidents or with common origins, creating/promote of Improvement Plans ensuring the continuity and results of these.

    Control and interpret Service Level reports (KPI's, KRI's of the WMI entity's) with strategies/Quality Plans and actions as a result of the analysis.

    Manage communication with service stakeholders like Suppliers, Customers, Users, Owners T&O and business customers in

    Ticketing Management:
    Prioritizations, Status Queries, Ticket Progress, Escalation of Incidents, quality and problem resolution plans.
    Collaboration with Product/Application/Service Support teams in the work they do to resolve Tickets.

    Critical Incident Manager Coordination:
    Communication to IT Delivery and Transversal Run teams through defined channels (email, GIM teams, telephone).
    Collaborate to Implement the Observability Strategy that ensure the service control (Morning Flash alerts, ALMA, application monitoring).
    How you will work with us: In a team With dynamic, proactive and open to change colleagues.
    Hybrid work model (you telework some days and others you meet with your team in the office).
    Flexibility in and out of the office.
    Possibility to travel (collaboration with countries) and collaborate with teams in those countries.
    International opportunities to develop in different units and countries.

    Continuous training in technical and innovative topics to always be up to date and be able to develop your work.

    Career plan for you to grow professionally and see your effort and work rewarded.
    Very competitive salary and bonus.
    Social benefits (special interest rates for loans, preferential banking conditions, pension plan, life insurance, etc.).
    If you want to know more about the technology we develop in Santander or see other offers, visit our website
    Similar Jobs (5) SDN Network Specialist - Santander Digital Services locations Boadilla del Monte time type Full time posted on Posted 4 Days Ago Data Platform Technical Architect - Santander Digital Services locations Boadilla del Monte time type Full time posted on Posted Yesterday Data Strategy Tech Lead - Santander Digital Services locations Boadilla del Monte time type Full time posted on Posted 22 Days Ago
    Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges.

    As we keep reinventing ourselves for the digital age, you'll find that with us, even your smallest action will have a massive impact.

    #J-18808-Ljbffr
  • Banco Santander SA

    Service Level IT Specialist

    hace 1 semana

    Banco Santander SA Comunidad de Madrid, España

    Service Level IT Specialist - Santander Digital Services page is loaded · Service Level IT Specialist - Santander Digital Services · Apply locations Boadilla del Monte time type Full time posted on Posted 7 Days Ago job requisition id Req Service Level IT Specialist - Santander ...

  • Morningstar

    Data Specialist, Level II

    hace 6 días

    Morningstar Madrid, España De jornada completa

    About the role: The Data and Data Products Level II Support team requires a Data Specialist to provide support for complex data cases that get escalated to our team. In this role you will work closely with Client Service Support, Data Product Management and Data Operations to e ...

  • Morningstar

    Data Specialist, Level II

    hace 4 días

    Morningstar Madrid, España

    About the role: · The Data and Data Products Level II Support team requires a Data Specialist to provide support for complex data cases that get escalated to our team. In this role you will work closely with Client Service Support, Data Product Management and Data Operations to e ...

  • Catenon

    Abogado/a en Procedimientos de Ejecución

    hace 4 días

    Catenon Madrid, España

    **FUNCTIONS**: Reputado despacho de abogados/das en pleno crecimiento, orientado al asesoramiento a entidades financieras y fondos de inversión y pionero en dicho sector, busca incorporar un/a Abogado/a especializado/a en procedimiento de ejecución hipotecaria, con experiência de ...

  • FRG Technology Consulting

    Project Manager

    hace 2 semanas

    FRG Technology Consulting Madrid, España

    **Spain** · - Negotiable · - Specialist Role · - Level: Senior · **Job description**: · **Project Manager - Infraestructura. Híbrido Madrid** · PM- 1 · Actualmente nos encontramos seleccionando un perfil de PM Infraestructura para incorporar en plantilla de importante cliente log ...

  • FRG Technology Consulting

    Quality Assurance + Katalon

    hace 1 semana

    FRG Technology Consulting España

    **Spain** · - Up to €40,000 EUR · - Specialist Role · - Level: Mid-level · **Job description**: · **Quality Assurance + Katalon** · DTSUQA · **Perfil**: Quality Assurance · - **Experiência**: A partir de 3 años**Funciones**: · - Licenciado técnico en informática o telecomunicacio ...

  • Grupo Digital

    Infrastructure Architect Cloud

    hace 1 semana

    Grupo Digital Madrid, España

    **Descripción**: · Desde Grupo Digital, buscamos incorporar para importante compañia del sector IT · **Infrastructure Architect Cloud Platforms** · Technical specialist in the next list of products: · - IBM WebSphere Application Server · - IBM MQ · - IBM Integration Bus · - Red H ...

  • Fujitsu

    Business Support Coordinator

    hace 1 semana

    Fujitsu Madrid, España

    Role Purpose · The role holder will be seen as an expert in a specialist business support team (such as Security, Asset Management, Information Management, Resource Management) providing a support service. · Key Accountabilities · - Support. Provides specialist knowledge in one o ...

  • Page Personnel España

    Ap Operations with English

    hace 1 semana

    Page Personnel España Madrid, España

    Utilize AP automation tool to drive invoice processing, approvals, efficiencies, automation and compliance. · - Review of correspondence and exception inbox. · - Data entry into payable systems. · - Processing of vendor credit memos. · - Provide assistance to facilitate the recor ...

  • Johnson & Johnson

    Msl Temporal Psiquiatría

    hace 4 días

    Johnson & Johnson Madrid, España

    For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. _ · - We know that the success ...

  • Johnson & Johnson

    Msl Temporal Oncología

    hace 5 días

    Johnson & Johnson Madrid, España

    For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. _ · - We know that the success ...

  • Gamelearn

    Copywriter Intern

    hace 1 día

    Gamelearn Madrid, España

    Develop content for Newslleters, Business Cases, posts, etc · - We do need a coywritter specialist with a high level of autonomy and accountability able to generate impact content to drive leads acceleration · - Attention to detail · - Top communication skills · - Possibility to ...

  • IQVIA

    Administrative Office Staff

    hace 6 días

    IQVIA Madrid, España

    IQVIA is looking a Talent Acquisition Specialist with Excel ́s high level that will be responsible for supporting the Talent Acquisition team in their recruitment efforts. As Talent Acquisition Specialist you will support the continuous improvement of the staffing function throug ...

  • Page Personnel España

    Ap Operations

    hace 22 horas

    Page Personnel España Madrid, España

    Utilize AP automation tool to drive invoice processing, approvals, efficiencies, automation and compliance · - Review of correspondence and exception inbox · - Data entry into payable systems · - Processing of vendor credit memos · - Provide assistance to facilitate the recording ...

  • Allucent

    Clinical Trial Associate Ii

    hace 1 semana

    Allucent Madrid, España

    Allucent is a full-service contract research and development organization with international resources dedicated to helping pharmaceutical and biotechnology companies efficiently and expeditiously navigate the regulatory approval process in order to bring new drugs, biologics, an ...

  • Radisson Hotel Group, Madrid Office- Corporate Operations

    Contact Centre Trainee

    hace 1 día

    Radisson Hotel Group, Madrid Office- Corporate Operations Madrid, España

    The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ens ...

  • Johnson & Johnson

    Clinical Lead Biosense Webster

    hace 1 semana

    Johnson & Johnson Madrid, España

    **Summary of the Job**: · Biosense Webster, a division of Johnson & Johnson Medical, is recognized worldwide as a leader in the science behind the diagnosis and treatment of cardiac arrhythmias. We are looking for a Clinical Lead for our BW Sales Organization in Spain. · **Job De ...

  • Radisson Hotel Group, Madrid Office- Corporate Operations

    Contact Center Trainee

    hace 1 semana

    Radisson Hotel Group, Madrid Office- Corporate Operations Madrid, España

    **JOB DESCRIPTION**: · The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program perf ...

  • Radisson Hotel Group, Madrid Office- Corporate Operations

    Contact Center Trainee

    hace 1 semana

    Radisson Hotel Group, Madrid Office- Corporate Operations Madrid, España

    The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organization leadership on program performance, working to ens ...

  • Radisson Hotel Group, Madrid Office- Corporate Operations

    Contact Center Trainee

    hace 1 semana

    Radisson Hotel Group, Madrid Office- Corporate Operations Madrid, España

    **CONTACT CENTER TRAINEE** · **JOB DESCRIPTION**: · The Contact Center specialist is responsible to support the Contact Center team to assure operations optimization. This key role will be auditing and updating property information available to Agents, reporting out to organizati ...