- Mejorar la eficacia y control de los niveles de servicio y calidad en las operaciones.
- Identificar y analizar las necesidades del cliente y los objetivos empresariales clave que nuestra plataforma cumplirá.
- Gestionar pilotos y colaborar activamente con el equipo comercial y de desarrollo de productos.
- Establecer acuerdos de nivel de servicio (SLA) para aplicaciones de usuario y servicios prestados.
- Colaborar con el equipo de desarrollo para mejorar la funcionalidad y calidad del producto.
- Realizar reportes y visualizaciones de datos utilizando Power BI en diferentes proyectos y pilotos.
- Formación en análisis de datos y software.
- Experiencia previa en gestión de clientes.
- Conocimiento avanzado de Power BI, especialmente en visualización y reporte de datos.
- Se valoran conocimientos en Python, bases de datos SQL y MongoDB.
- Nivel de inglés B2 o superior.
- Jornada completa.
- Trabajo 100% remoto.
- Horario flexible.
- Salario competitivo: 21.400€ brutos anuales.
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Data and Customer Service Analyst - Seville, España - Key Talent Indicator
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Descripción
¡Únete a nuestro equipo como Analista de Datos y Soporte al Cliente! Si te apasiona el análisis de datos y disfrutas trabajando con clientes, esta es tu oportunidad de formar parte de nuestro equipo. Como parte de nuestro equipo, tendrás la oportunidad de mejorar la eficacia y calidad de nuestros productos y operaciones. Trabajarás directamente con el cliente final en la gestión de pilotos, colaborando estrechamente con el equipo comercial y de desarrollo de producto.
Funciones:
Requisitos:
Beneficios: