German Quality Excellence Analyst - Barcelona, España - Teleperformance Spain

Teleperformance Spain

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Teleperformance Spain is currently looking for a Quality Analyst with native level of German, eager to develop his/her career with the worldwide leader in outsourced omnichannel customer experience management.

This role requires a professional with a keen eye for details who can work resourcefully and efficiently to assure quality of programs, software and systems.

Your main responsibilities will be:

SOP Management: Manage and update all Standard Operating Procedures (SOPs) to ensure high standards of consistency, quality and compliance across all teams.
Creation and update of training decks based on SOPs
Reviews for compliance with policies and procedures, ensures staff are providing accurate information.
Prepares quality reports and performance trends.
Provides management with daily and month end call management and department performance reports.
Works on a variety of assigned special projects.

Requirements:

Native level of German and fluent in English (Any other language is a plus)
B2B Digital Sales or Customer Service Experience
Knowledge of Google Ads products is a "nice to have"
Professional verbal and written communication skills
Ability to use procedures to make decisions and logic to identify needed exceptions
Ability to handle multiple tasks at a time and meet deadlines
Technical expertise with spreadsheet and word processing software
Must be selfmotivated, detail oriented, have the ability to accurately gather and document statistics
Must be effective and efficient working in a team environment.

Benefits:

Fulltime contract, 39 hours/week
Competitive Salary.
This is a Hybrid working model in Barcelona.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
A permanent presence of coaches who will facilitate your personal and professional development
Excellent work environment, great colleagues, social arrangements and personal development
International business casual environment
Permanent Contract
Competitive Benefits package

Art der Stelle:
Vollzeit

Arbeitsort:
Vor Ort