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The Personal Shopping Manager MADRID - Madrid, España - Belmonte Group
Descripción
POSITION SUMMARY:
The Personal Shopping Manager is responsible for developing the Personal Shopping business
ensuring that "Private Clients" receive the most sophisticated stylism
service and client experience.
To meet success, the Personal Shopping Manager will lead the team toward excellence, build
positive relations with Luxury brands Store Managers, proactively develop and retain the
Personal Shopping clientele, ensure perfect product display in our private spaces and drive the
Virtual Personal Shopping activity, as well as identifying new business opportunities.
KEY RESPONSIBILITIES:
Design the "Personal Shopping Client Experience" and ensure we meet excellence in
every client interaction.
Create and take ownership of a clear plan to deliver results on time. Accountable for
sales, productivity and profit targets, giving full consideration to both short and medium
term opportunities
Hire, train and coach the personal shoppers and assistants in delivering the upmost
Fashion experience, reaching operational excellence and developing trust based
relations with clients.
Build close relationships with brands by visiting the stores to ensure up to date
availability of stock, brand understanding, offers and campaigns to support guests
needs and drive sales.
Lead by example and role model in delivering an exceptional personalized service to all
guests. Setting and continuously monitoring service standards, motivating the team to
achieve them and taking proactive action to address any issues
Plan and provide regular personal shopping and brand product training sessions
Manage the creation and execution of Virtual Shopping media comms to engage the
customer (Whatsapp Business stories, WeChat moments, etc)
Collaborate and build relationships with various departments, working to deliver various
guests requests
Ensure that the department is fully compliant at all times with trading standards
legislation, health & safety legislation and security standards
Support operational initiatives (payments, SOPs, IT)
BACKGROUND & SKILLS:
At least 5 years' experience managing a team for a luxury retail brand
A great communicator. Friendly and confident. Excels in building relationships with
clients, colleagues and brands
Has a strong network and an existing "Client Book"
Results oriented mindset
A strong team player, but also someone who can work on their own initiative
Ability to coach team members to drive performance and enable change as well as
supporting development
Ability to bring ideas and share best practice with other teams
Patient, understanding and resilient
Possess good listening skills
Aware of cultural sensitivities who can flex their personal style to best service the
guests
Efficient, organised and able to plan the working day to accommodate the guests
Ability to work well under pressure
Good attention to detail
Excellent verbal and written communication skills in Spanish and English
Requirements:
MANAGERIAL COMPETENCIES
Below the list of competencies required to successfully lead others:
Leading Others (Managerial competencies)
o Be Diplomatic and Neutral: Move comfortably through
complex policy- and people-
related organizational dynamics
o Be Resourceful: Allocate resources effectively and
efficiently
o Drive Results (Through People): Achieve
results even in complex circumstances
o Influence and Build Relationships: Gain
support and commitment by making
convincing arguments and by building
networks internally and externally
o Apply Effective Decision- Making: Make good,
timely decisions that allow the organisation to stay
ahead in the race for relevance
o Use Critical Thinking and Innovation: Be willing
and able to think outside the box. Generate and
implement new ideas and ways of working to
increase success
o Build, Manage and Develop Teams: Build high
performance teams to achieve organisational goals. Help
team members develop their career journeys