- Preparar todas las herramientas de trabajo (motocicleta, móvil etc..) y zonas de partida de cada repartidor en cada turno;
- Organizar y supervisar a los equipos de repartidores a lo largo de cada turno, manteniendo una comunicación fluida con ellos y el equipo local de Delivery;
- Medir el rendimiento del equipo a través de las métricas operacionales correspondientes y llevando a cabo un seguimiento individualizado;
- Mantener informado al City Operations Manager y al People Specialist de los incidentes y problemas que surjan en la operativa diaria aportando soluciones prácticas y creativas;
- Asegurar el cumplimiento de las políticas de la empresa así como las guías operativas y de comportamiento;
- Colaborar con las diferentes áreas en el cumplimiento de las métricas definidas;
- Optimizar la operativa para asegurar la máxima eficiencia de los repartidores en los turnos;
- Informar al People Partner para llevar a cabo todas las sanciones y/o procesos disciplinarios que se requieran;
- Fomentar el compromiso y un buen ambiente de trabajo entre el equipo;
- Experiencia previa de al menos 1 año coordinando equipos, en sectores con alto volumen de actividad;
- Capacidad analítica para evaluar el comportamiento de las métricas a nivel operacional;
- Conocimiento sobre la optimización de rutas y patrones de éxito;
- Habilidades excepcionales de liderazgo, comunicación interpersonal y resolución de conflicto;
- Acostumbrado a trabajar bajo presión en entornos muy dinámicos;
- Disponibilidad para trabajar los fines de semana y en turno partido;
- Carnet de conducir y preferiblemente experiencia con moto;
- Residencia en Madrid;
- Contrato permanente;
- Salario competitivo;
- La oportunidad de trabajar en una empresa internacional, impulsada por la tecnología;
- Una posición con espacio para la iniciativa y el desarrollo profesional;
- Importantes beneficios sociales (tickets de comida; seguro médico privado; seguro de vida, descuentos en gimnasios y clases de inglés);
- Vacaciones: 22 días laborables al año;
- 15% de descuento de empleado en la app de Just Eat;
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Courier Coordinator - Madrid, España - Just Eat Takeaway
Descripción
Estos son algunos de los ingredientes clave para la posición:#LI-AL1