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Customer Engagment - Barcelona, España - NTT DATA
Descripción
Customer Engagement es el medio por el cual una empresa crea una relación con su base de clientes para fomentar la lealtad y el conocimiento de la marca.
Gartner define customer experience como "las percepciones del cliente y los sentimientos relacionados causados por el efecto puntual y acumulativo de las interacciones con los empleados, sistemas, canales o productos de un proveedor".
Los proyectos de Customer Engagement permiten trabajar sobre las 3Vs de la gestión de la relación con los clientes:
Los proyectos de Customer Engagement transforman los procesos de las compañías, reflejando lo que son y cómo quieren conectar con sus clientes, partners y empleados; redefinen "su esencia".
. Requeriments: undefined