- We're fast moving from a B2B to a B2C model – and our newly created Customer Centric Organization (CCO) team is driving that commercial transformation.
- Their role is to understand customer conversion journeys in different international markets, then to find the best ways to connect with smokers and convince them to switch to reduced-risk products.
- TERRITORY PLAN DEPLOYMENT:
- Execute the Territory plan considering the full consumer journey and selling opportunities.
- Cascade priorities to the agencies.
- Ensure tools, materials are working properly (e.g., frontliner system usage and identification/escalation of errors) so that the agency can provide the service.
- Ensure visibility is in place and according to visual merchandising guidelines.
- Ensure the correct service providing with the supplier, by managing incidences.
- TRAINING ON THE JOB:
- Ensure the correct training over the user company (Philip Morris) and the agency.
- Train the provider to ensure the right messaging of benefits, programs, promotions, and objection handling for LAUs acquisition, retention, upselling, and cross-selling of PMI ́s IQOS portfolio.
- Train the provider to foster business relations with touchpoint owners and staff (Retail) by providing professional and high-quality services.
- MONITOR & CONTROL:
- Do regular performance evaluation of the provider.
- Identify outliers/deviations/no-compliant behaviors.
- Long-tail management: Action plans in place and decision-making to ensure provider ́s performance is optimal.
- Top performers Management.
- KPI TRACKING - Monitor core KPIs/targets and benchmark those against objectives, in order to define and implement corrective/preventive actions with the provider and B2C lead.
- Consolidate and share provider ́s feedback with B2C lead regarding processes/programs/current CX/field reality to identify opportunities for growth in the territory.
- Be aware and always follow all the company policies & procedures to keep PM ́s image and reputation.
- Retail or B2C experience.
- Sales/Consumer Services experiences.
- Previous experience of 1-2 years leading commercial teams.
- Seize the freedom to define your future and ours. We'll empower you to take risks, experiment, and explore.
- Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.
-
Field Marketing Coordinator/coordonnateur Du
hace 2 semanas
Stanley Black & Decker España**Le Pourquoi** · L'équipe diversifiée et motivée de Stanley Black & Decker partage une passion commune pour la création de produits, d'outils et de solutions pour ceux qui font le monde. Où que vous alliez dans notre entreprise, vous trouverez un dévouement sans compromis à la p ...
-
Field Procurement Coordinator
hace 2 semanas
Bridge of Hope Madrid, España** Company Overview** · The company is an industry-leading, progressive and environmentally conscious Renewable Energy Company dedicated to providing efficient, sustainable, and cost-effective energy solutions in the solar sector only. The company is already present at a wide int ...
-
Field Service Coordinator Thermal
hace 1 semana
Vertiv Group Corp Madrid, España**Who are we?** · At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of ...
-
Ac Power Field Service Coordinator
hace 1 día
Vertiv Group Corp Madrid, España**Who are we?** · At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of ...
-
Field Sales Coordinator
hace 6 días
Red Bull Gruppe Madrid, EspañaEnable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide. He/she must ...
-
Field Sales Coordinator
hace 5 días
Red Bull Gruppe Madrid, EspañaEnable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide. He/she must ...
-
Field Sales Coordinator
hace 1 semana
Red Bull Madrid, EspañaEnable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards.Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide.He/she must p ...
-
field sales coordinator
hace 1 semana
Red Bull Madrid, España De jornada completa, PermanentDescripción de la empresa · Enable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources managem ...
-
Field Sales Coordinator
hace 1 semana
Red Bull Madrid, EspañaEnable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide. He/she must ...
-
Field Sales Coordinator
hace 1 semana
Red Bull Gruppe Madrid, EspañaEnable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide. He/she must ...
-
field sales coordinator
hace 1 semana
Red Bull Madrid, España De jornada completa, PermanentDescripción de la empresa · Enable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources managem ...
-
field sales coordinator
hace 1 semana
Red Bull Madrid, España De jornada completaEnable the Field Sales team to develop Retail and Impulse accounts to achieve the desired Standards. Maximize GPV efficiency by implementing smooth process to increase stores local agreements, managing administrative task and optimize resources management, nationwide. He/she must ...
-
Field Service Coordinator Thermal
hace 2 semanas
Vertiv Madrid, EspañaWho are we? · At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of th ...
-
AC Power Field Service Coordinator
hace 3 semanas
Vertiv Madrid, EspañaWho are we? · At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of th ...
-
Commercial Ops Coordinator
hace 3 semanas
Mondia Group Madrid, España**ÜBER UNS** · WHAT WE DO | Die Mondia Media Germany GmbH ist ein führendes Unternehmen im Bereich digitaler Entertainment-Dienstleistungen für global agierende Unternehmen der Telekommunikations-, Medien · - und Geräteherstellerindustrie. Über diverse Vertriebspartner, wie unter ...
-
Construction Manager
hace 3 semanas
John Wood Group Madrid, EspañaWood is recruiting for a Construction Manager for our Madrid office with a first assignment in Spain on a EPCm project. · **Our Clients and Projects** · **It's a future for all of us **. We aspire to shape a better tomorrow by unlocking solutions that address the biggest challeng ...
-
Technical Support for Field Service Engineer Team
hace 3 semanas
Honeywell Madrid, España**Technical Support for Field Service Engineer team** · We have an opportunity for a **Technical Support for Field Service Engineer team **to join us at **Honeywell**. · **Honeywell** · We provide performance chemicals and materials, process technologies, and automation controls. ...
-
Sales Team Coordinator
hace 3 semanas
LHH Madrid, EspañaFrom the Lifesciences&Healthcare division of LHH Recruitment Solutions are searching a Sales Team Coordinator for a multinational pharmaceutical company. · Mission · The Sales Team Coordinator (STC) is a member of the Sales and Marketing leadership team and operational management ...
-
Laboratory Technician, Environmental Sciences for
hace 2 semanas
IE University Madrid, EspañaOverview: · **Responsibilities**: · **Key responsibilities**: · **_ Laboratories Coordination and Support_** · - Establish lab priorities, and to ensure adherence to schedules and safety guidelines. · - Educates students in a variety of equipment use. · - Prepare the labs for stu ...
-
Property Underwriter
hace 1 semana
MAPFRE Madrid, EspañaWhat will be your responsibilities?- Attend to the different insurance needs of the Property & Casualty sector of the GR clients in · - coordination with the local GR teams within the Industry & Services Business Area.- Execute underwriting processes (claims analysis, interpretat ...
B2C third parties field Coordinator Madrid - Philip Morris International Management SA
Descripción
One clear purpose - to deliver a smoke-free future. Times are changing at PMI. We've chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building a smoke-free future. With huge change comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Introducing smoke-free products shifts the focus of our entire business:
The purpose of our B2C third parties Coordinator will be as follows:
Manage, coordinate, supervise SQUAD (hostesses) operations in order to contribute to the territory/region growth of IQOS Users & HnB (always ensuring KPI accomplishment). On-the-job supervision, communication with hostess's agency. Regularly monitoring performance is the main accountability to ensure provider ́s performance is up to standards/ delivering results and optimal CX.
Main accountabilities:
What we are looking for:
What we offer:
Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: