Technical Support for Field Service Engineer Team - Madrid, España - Honeywell

Honeywell

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Technical Support for Field Service Engineer team
We have an opportunity for a
Technical Support for Field Service Engineer team to join us at
Honeywell.

Honeywell
We provide performance chemicals and materials, process technologies, and automation controls.

By supporting the global transition towards renewable energy and low-carbon economy, we're accelerating a more sustainable future to help change the world.

As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.

_Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy. _

Key requirements

Oversees and/or performs a range of diverse activities for the department or organizational unit; serves as a central point of liaison with other departments and external constituencies in the resolution of a variety of daytoday matters concerning scheduling and administration of the field services unit.
Manages field service schedule for particular region, including customer correspondence, and directs field engineer communication. Also has decision rights and exercises judgment in coordination with regional field services manager when dealing with customers on issues such as discounts, applicable premiums, and nonbillable concessions.
Assists in program/project planning, schedule development, and execution of stated goals and objectives.
Researches information, compiles statistics, gathers and computes various data; prepares special and/or onetime reports, summaries, audit responses or replies to inquiries, selecting relevant data from a variety of sources.
Logistical support for field engineers, which includes coordinating and facilitating meetings, coordinating and planning subcontractor resources on need basis, facilities usage, events, travel arrangements, permits and visas, as required.
Performs miscellaneous jobrelated duties as assigned.
Respond to change productively and handle other duties as required.
Follow all company safety policies and procedures.
Prepares proposal and engages with customers on securing order.
Ensures the adequacy and accuracy of data for accurately invoicing the customers.
Uses extensively global online planning tools in Company ERP system for scheduling, forecast and invoicing.
Maintains records of service contracts and ensures timely scheduling of resources in consultation with customers.

Key skills and qualifications

Bachelor's Degree is preferred, but not required
Minimum of five year's administrative support experience in a field services coordination role.
Strong communication and interpersonal skills desired.
Demonstrated strong service orientation with attention to detail and follow through necessary as a customer service leader.
Oil and gas Industry experience is highly desirable.
Ability to read, understand employee information, offer letters, government documents, correspondence from legal counsel and other data requests from external sources.
Ability to respond to common inquiries or complaints from internal and external customers, or members of the business community.
Ability to effectively present information to employees and Management.
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to read, speak, and write in English and Spanish required. Additional languages are a plus.

Our offer

A culture that fosters inclusion, diversity, and innovation in an international work environment
Market specific training and ongoing personal development.
Experienced leaders to support your professional development

Equal opportunity statement

Join us now
and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future
TheFutureIsWhatWeMakeIt

Additional Information:

-
JOB ID:HRD227051

-
Category:Customer Experience

-
Location:Floors G, 1-3, LA CALLE MARÍA DE PORTUGAL,Madrid,MADRID,28050,Spain