- Manage legal customer complaints such as consumer organisation files customer court cases and regulatory consumer cases;
- Manage data protection consumer rights cases;
- Collaborate on coordinate Legal inquiries with Legal Counsels related to the customer complaints to ensure excellent service;
- Support other VIP tasks such as: VIP and sensitive customer complaints social care channels customer complaints addressed directly to CSM members;
- Support VIP Communications projects collaborating with the team members when required;
- Measure analyse and report on the results of initiatives
- Required Qualifications:
- Background in Tourism will be required in your daily work;
- Used to work with CRM tools;
- Ability to work with Gsuite;
- Excellent writing and communication skills you should be able to work with legal vocabulary and have an excellent grammar at native level in French;
- Proficient level of English is a must
- What you need to succeed: Job Requirements Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed: Personal skills: Passionate for the travel industry; Acute sense of judgement tact diplomacy and crisis communication; Analytical capacity problem solving mindset and organised; Customeroriented used to or comfortable working under pressure and constantly prioritising with a passionate mindset and eager to learn and a great teamwork attitude; Ability to negotiate on a winwin perspective Valuable: Experience in legal case management tourism related GDPR tourism and consumer regulations Other languages will be an advantage including: German Italian Norwegian Swedish Dutch Spanish Catalan Euskera Galician andor Portuguese; It will be a plus to have experience in PR media relations VIP management andor Social Media management; Experience in handling VIP accounts andor sensitive customer complaints; GDS Amadeus andor Galileo knowledge will be a plus; Proven successes in both traditional and interactive claims channels Whats in it for you? The best talent deserves the best benefits At eDO we want you to be a part of our success story and great culture Heres what we offer: A rewarding Compensation package Prime Plus membership Competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even betterkeeping it for free after 3 years Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our Priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile Mindset environment with recognition at our core Wanna take a peek into what its like to work at eDO? Follow us onand discover more about life at eDO If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel now
-
Kundenservice in Der Autoversicherungsbranche in
hace 3 semanas
Blu Selection Barcelona, EspañaHast du gerne Kontakt zu Menschen aus der ganzen Welt?Freust du dich darauf, in einem internationalen Team mitzuarbeiten und dein Wissen im Bereich Case Management zu erweitern?Barcelona klingt nach einer Stadt, in der du dir vorstellen könnest zu leben? Super Dann solltest du di ...
-
Kundenservice in Der Autoversicherungsbranche in
hace 3 semanas
Blu Selection Barcelona, EspañaHast du gerne Kontakt zu Menschen aus der ganzen Welt?Freust du dich darauf, in einem internationalen Team mitzuarbeiten und dein Wissen im Bereich Case Management zu erweitern?Barcelona klingt nach einer Stadt, in der du dir vorstellen könnest zu leben? Super Dann solltest du di ...
-
Kundenservice in Der Autoversicherungsbranche in
hace 2 semanas
Blu Selection Barcelona, EspañaHast du gerne Kontakt zu Menschen aus der ganzen Welt?Freust du dich darauf, in einem internationalen Team mitzuarbeiten und dein Wissen im Bereich Case Management zu erweitern?Barcelona klingt nach einer Stadt, in der du dir vorstellen könnest zu leben? Super Dann solltest du di ...
-
Consultant Solutions Cloud
hace 3 semanas
OJC Conseil Barcelona, EspañaPoints clés · - Applications Cloud · - Gestion des Achats · - Conception fonctionnelles · - Configuration · Résumé · OJC Conseil - Barcelone, Espagne · Depuis 2007, OJC accompagne les grands groupes dans leur projets stratégiques de transformation digitale. Nos consultants et ing ...
-
Back Office W/ Fluent in French and Spanish
hace 1 semana
Babel Profiles S.L Barcelona, EspañaAre you a French and Spanish speaker who wants to work in a revolutionary Fintech company? Are you looking for an opportunity to work for an innovative brand and become part of a young, dynamic team? Then keep reading, this is the job for you · Our client is an international Fint ...
-
Pharmacovigilance & Safety
hace 1 semana
LEO Pharma Barcelona, España**Field of work**:Clinical Development**Posting Date**:09-Mar-2023**Application deadline**: · **Location**: Barcelona 08003,, Spain · **Contract type**: Permanent · **Job ID**: 563**Senior Pharmacovigilance Specialist** · - LEO Pharma has embarked on an ambitious journey to becom ...
-
Customer Service Agent with a Native Level of Dutch
hace 2 semanas
Talent Search People Barcelona, EspañaPerfiles Atención al Cliente y Soporte Técnico · Long-term contract · Barcelona, Spain · Full-time · Competitive salary · - Incorporación inmediata · **¿Dónde trabajarás?**: · Our client is the European leader in the payments industry, and we are looking for enthusiasts to streng ...
-
Senior Data Analyst
hace 3 semanas
7Experts Barcelona, España- · **Senior Data Analyst - (H/F) - CDI - Paris**: · **7Experts** **est le spécialiste de l'implémentation et de l'exécution de projets stratégiques et opérationnels dans les domaines des achats, de la fiscalité, de la chaîne d'approvisionnement et du droit, apportant à nos clien ...
-
Senior Data Analyst Business Intelligence
hace 3 semanas
7Experts Barcelona, España- · **Senior Data Analyst Business Intelligence**: · **7Experts** **est le spécialiste de l'implémentation et de l'exécution de projets stratégiques et opérationnels dans les domaines des achats, de la fiscalité, de la chaîne d'approvisionnement et du droit, apportant à nos clien ...
-
Customer Technical
hace 2 semanas
O-I Barcelona, EspañaCompany Description · **Who we are**: · Remember the last time you opened a bottle of champagne? A cold beer after a hard day's work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass cont ...
-
Customer Technical Support Responsible
hace 3 semanas
O-I Barcelona, EspañaCompany Description · **Who we are**: · Remember the last time you opened a bottle of champagne? A cold beer after a hard day's work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass cont ...
-
Fraud & Payments Analyst
hace 1 semana
Kantox Barcelona, EspañaWe are looking for a Transaction Monitoring and Data Analyst Specialist _w_ho will contribute to the company's growth and support our sales and operations teams in Spain with an office based in Barcelona. · You will be involved in our UK, European and Worldwide client's transacti ...
-
Azure Architect
hace 1 semana
Page Personnel España Barcelona, EspañaDesign and implement scalable, highly available, and fault-tolerant systems on cloud platforms · - Develop and maintain architecture diagrams and documentation · - Research and evaluate new technologies and services within the scope · - Collaborate with development teams to ensur ...
-
Customer Service with French
hace 3 semanas
Grupo Iman Barcelona, EspañaAtención al cliente- BARCELONA, Barcelona (España)- Otros Contratos- Completa- Publicado el 04/08/2023- En qué consiste el trabajo: · - Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. · - #Conectamoseltalentoconlasoportunidades ...
-
Customer Service with English
hace 3 semanas
Grupo Iman Barcelona, EspañaAtención al cliente- BARCELONA, Barcelona (España)- Otros Contratos- Completa- Publicado el 04/08/2023- En qué consiste el trabajo: · - Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. · - #Conectamoseltalentoconlasoportunidades ...
-
Operational Logistics Data Expert
hace 3 semanas
Bayer Barcelona, España**Operational Logistics Data Expert** · **PURPOSE** · The Operational Logistics Data Expert is the key source for the overarching data management in the logistics area. There are two main purposes of the role: · - Setup and management of the data management governance model · - M ...
-
Customer Service with Romanian
hace 3 semanas
Grupo Iman Barcelona, EspañaAtención al cliente- BARCELONA, Barcelona (España)- Otros Contratos- Completa- Publicado el 04/08/2023- En qué consiste el trabajo: · - Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. · - #Conectamoseltalentoconlasoportunidades ...
-
Customer Service with Danish or Dutch
hace 3 semanas
Grupo Iman Barcelona, EspañaAtención al cliente- BARCELONA, Barcelona (España)- Otros Contratos- Completa- Publicado el 04/08/2023- En qué consiste el trabajo: · - Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. · - #Conectamoseltalentoconlasoportunidades ...
-
Content Marketing Manager
hace 2 semanas
Hightekers Barcelona, España**For native English speakers.** · Are you a content marketing manager looking for a job where you will have the opportunity to elaborate and oversee a global content strategy across 10 countries? · We are looking for an enthusiastic content marketing specialist to join our fast- ...
-
Customer Service with Polish
hace 3 semanas
Grupo Iman Barcelona, EspañaAtención al cliente- BARCELONA, Barcelona (España)- Otros Contratos- Completa- Publicado el 04/08/2023- En qué consiste el trabajo: · - Desde IMAN Temporing, empresa especializada en RRHH, queremos acompañarte en tu trayectoria laboral. · - #Conectamoseltalentoconlasoportunidades ...
Regulatory Case Specialist - Barcelona, España - eDreams ODIGEO
Descripción
As you contemplate your future you might be asking yourself whats the next step? Start your journey with us
Were seeking an experiencedRegulatory Case Specialistto join our eDreams ODIGEO Communications team which is in a strong growth environment and will be based in our Barcelona office to manage consumer regulatory complaints directly reporting to theVIP Customer Communications Team Lead This role is a great opportunity to explore multiple eDO business areas as it is a position working crossfunctionality as well as to improve your knowledge of the ecommerce tourism consumer and data protection regulations
Why eDreams ODIGEO
Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe
20 million customers 44 markets 5 brands 52M members in Prime
162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches
1400 employees More than 50 different nationalities 99 permanent contracts 363 average age
Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program
What you will do:
The Roles Key Responsibilities and Tasks
As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As aRegulatory Case Specialistin the Communications team you will be in charge of: