Customer Service Agent with a Native Level of Dutch - Barcelona, España - Talent Search People

Talent Search People
Talent Search People
Empresa verificada
Barcelona, España

hace 2 días

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
Perfiles Atención al Cliente y Soporte Técnico

Long-term contract

Barcelona, Spain

Full-time

Competitive salary

  • Incorporación inmediata



¿Dónde trabajarás?:

Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Nordic Customer Service team in sunny Barcelona




¿Qué harás?:


  • As a Customer Service Agent, your responsibilities include:
  • Individual phone customer support of cardholders of different banks for the card products VISA and MasterCard, regarding the scope of services and the different product features.
  • Maintaining quality, result, and service level standards.
  • Providing information on account balances, turnover details, refusals of payment
transactions, processing of complaints and other issues related to the use of the credit card.- Receipt and pre-check of requests for instalment payments, limit increases or product

replacements, including preparation of the decision by the relevant specialist department.- Carrying out customer call-backs in the case of special events or on a case-by-case basis due

to incoming customer correspondence.- Supporting the back-office team in written processing as required.




¿A quién buscamos?:


  • What you need:
  • Excellent level of English (written and spoken)
  • Native level of Dutch (written and spoken)
  • Techsavvy: the ability to work with different IT systems and programs
  • Flexibility with regard to working hours (including evening and weekend shifts)
  • Customer Service / Tech support experience is a plus, but not a must



¿Qué ofrecemos?:


  • What's on offer:
  • Competitive salary with paid training
  • Taxfree benefits including food, transport, insurance childcare
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and peoplefocused work environment with an open atmosphere
  • Growth opportunities



¿Necesitas + info?:

Tania Koshkina ext 124
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