Michael Insam

Young, motivated worker with several years of experience in four- and five-star hotels as receptionist/hotel secretary, aswell as experience as customer service attendant. Excellent experience in direct contact with the guest/customer and other service providers.

ADAC Servicios de Asistencia España SL 

10/2022 – Current Customer service attendant for medical travel insurance 
Carrer de la Selva 4, El Prat de LLobregat 08820, Barcelona 

Inform clients about the different insurance policies, register new insurance claims via phone, emails and online portal, manage existing insurance claims, handle complaints, organize transport for patients, maintain contact with patients, hospitals and other medical service providers. 

Hotel Dorfer**** 

12/2020 – 10/2022 Receptionist/Hotel Secretary 
Cir Street 5, Selva di Val Gardena 39048, BZ 

Check-in and check-out, assist guests with luggage, inform guests about services/activities and give recommendations, handle complaints, answer calls, take room reservations. 

Hotel Alpenroyal *****- Leading Hotels of the World 

07/2020 - 09/2020 Receptionist 
Meisules Street 43, Selva di Val Gardena 39048, BZ 

Check-in and check-out, inform guests about leisure offers/activities and give recommendations, handle complaints, answer phone calls, take reservations for Michelin Restaurant. 

Hotel Dorfer**** 

12/2019 - 03/2020 Receptionist/Hotel Secretary 
Cir Street 5, Selva di Val Gardena 39048, BZ 

Check-in and check-out, assist guests with luggage, inform guests about services/activities and give recommendations, handle complaints, answer calls, take room reservations

High School Degree 2014-2019 

ITE Raetia - Commercial high school with focus on tourism

Cambridge Certificate in Advanced English C1