- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Identify strategic, new business growth opportunities
- Build Dynatrace brand awareness and loyalty in assigned accounts
- Defend against competition in assigned accounts
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via
- Ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for assigned accounts within territory
- Help customers understand our product roadmap and promote migrations as necessary
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor
- Minimum 5 year-experience in Customer Success for key accounts
- Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Excellent English , Italiana and Spanish (Spoken and written) language skills
- Solid technical understanding of cloud, new stack, and application performance technology
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
-
Spanish Speaking Recruiter
hace 3 semanas
Patrique Mercier Recruitment Barcelona, EspañaHola Are you a people-person with a knack for languages? Do you dream of working from the comfort of your home whilst making a difference in the world of employment? Then you've clicked on the right job ad We're on the hunt for a passionate Spanish Speaking Recruiter to join the ...
-
Spanish Speaking Service Desk Systems Specialist
hace 1 semana
Bfv Service Gmbh Barcelona, EspañaSpanish speaking service desk systems specialist - Barcelona · Barcelona · Barcelona, Catalonia, ES Reference: WESP ES NECESARIO TENER UN PASAPORTE DE LA UE PARA INSCRIBIRSE · Ofrecemos Bonificación de rendimiento Capacitación y formación pagadas Paquete de reubicación con vue ...
-
Spanish Speaking Service Desk Systems Specialist
hace 2 semanas
Job Squad Barcelona, EspañaReference: WESP*ES NECESARIO TENER UN PASAPORTE DE LA UE PARA INSCRIBIRSE*Ofrecemos Bonificación de rendimientoCapacitación y formación pagadasPaquete de reubicación con vuelo y hotel incluidosOficinas en el centro de BarcelonaDescuento en membresía de gimnasioOportunidades de de ...
-
Spanish Speaking Recruiter
hace 1 semana
Patrique Mercier Recruitment Barcelona, EspañaWe are delighted to announce a new opportunity at Patrique Mercier Recruitment for an Entry-Level Spanish Speaking Recruiter.This role will involve identifying potential candidates, engaging with job seekers, conducting initial screening and interviews, and liaising with hiring m ...
-
Spanish Speaking
hace 4 días
Webhelp Barcelona, España**Advisor** · **Location** · - Barcelona, Spain**Language** · - Spanish*** · **Description**: · Are you enthusiastic about creating memorable experiences? Then come join us at **Concentrix + Webhelp** and work with energetic people who strive to enjoy every day. · We are looking ...
-
Spanish Speaking Service Desk Systems Specialist
hace 4 días
Job Squad Barcelona, EspañaReference: WESP*ES NECESARIO TENER UN PASAPORTE DE LA UE PARA INSCRIBIRSE*Ofrecemos Bonificación de rendimiento Capacitación y formación pagadas Paquete de reubicación con vuelo y hotel incluidos Oficinas en el centro de Barcelona Descuento en membresía de gimnasio Oportunidades ...
-
Spanish Speaking Service Desk Systems Specialist
hace 1 semana
Job Squad Barcelona, EspañaReference: WESP *ES NECESARIO TENER UN PASAPORTE DE LA UE PARA INSCRIBIRSE* Ofrecemos Bonificación de rendimiento Capacitación y formación pagadas Paquete de reubicación con vuelo y hotel incluidos Oficinas en el centro de Barcelona Descuento en membresía de gimnasio Oportunidade ...
-
Spanish Speaking Content Moderator
hace 3 semanas
Patrique Mercier Recruitment Barcelona, EspañaSpanish Speaking Content Moderator - Greece · Role Description · Are you ready to kickstart your career in a vibrant and supportive environment? As a Spanish Speaking Content Moderator, your primary responsibility will be to ensure that content on our platform meets the highest s ...
-
Spanish Speaking Business Developer
hace 1 semana
Recooty Barcelona, EspañaSpanish Speaking Business Developer · Barcelona · Barcelona, Catalonia, ES Barcelona, Hybrid working with 3 days working from the office and 2 days working from home Our Perk 23 Holiday Days + your local bank holidays Technology - You'll get a laptop all setup and ready for you ...
-
English and Spanish-speaking Customer Representative
hace 1 semana
Jobs Europe AB Barcelona, España De jornada completaIntroduction · We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers. Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we ...
-
Spanish Speaking Recruiter
hace 3 semanas
Patrique Mercier Recruitment Barcelona, EspañaHola Are you a people-person with a knack for languages? Do you dream of working from the comfort of your home whilst making a difference in the world of employment? Then you've clicked on the right job ad We're on the hunt for a passionate Spanish Speaking Recruiter to join the ...
-
Technical Architect Manager(Spanish Speaking)
hace 3 semanas
Jr Spain Barcelona, Españacol-wideJob Description:Job DescriptionNextLink is working with a Public Sector client who are seeking aTechnical Architect Manager (Spanish Speaking)fora 12 month contract(possible extension) inBarcelona, Spain.Job Title:Technical Architect Manager (Spanish Speaking)**Location** ...
-
Spanish Speaking Job Opportunities In Greece
hace 1 semana
Patrique Mercier Recruitment Barcelona, EspañaExciting Spanish Speaking Job Opportunities in Greece Role Description Are you ready to embark on a new adventure and kickstart your career in a vibrant and sunny location? As a Spanish-speaking Customer Service Representative, you will be the friendly voice assisting our clients ...
-
Spanish speaking job opportunities in Greece
hace 2 semanas
Patrique Mercier Recruitment Barcelona, EspañaExciting Spanish Speaking Job Opportunities in Greece · Are you ready to embark on a new career adventure in a beautiful destination? Patrique Mercier Recruitment is thrilled to offer an exceptional opportunity for Spanish-speaking individuals to join our team in Greece. Whether ...
-
Spanish-speaking - Lead Generator
hace 1 día
Webhelp Barcelona, España**Location** · - Barcelona, Spain**Language** · - Spanish*** · **Description**: · Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. · We are looking for a Spanish-spea ...
-
Spanish-speaking Customer Service
hace 3 semanas
Webhelp Barcelona, España**Customer Service/Support** · **Location** · - Barcelona, Spain**Language** · - Spanish*** · **Description**: · In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is on-site in our facility in Madrid and provid ...
-
Spanish Speaking Customer Representative
hace 3 semanas
Webhelp Barcelona, España**Advisor** · **Location** · - Barcelona, Spain**Language** · - Spanish*** · **Description**: · **Why join us** · Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. · We are looking ...
-
Spanish speaking service desk systems specialist
hace 3 semanas
Patrique Mercier Recruitment Barcelona, EspañaHola Are you tech-savvy with a passion for customer service? Are you fluent in Spanish and eager to work remotely from the sunny city of Barcelona? Then we've got an exciting opportunity for you We're on the lookout for a Spanish speaking service desk systems specialist to join o ...
-
Customer Onboarding Manager, Spanish/French Speaking
hace 1 semana
Beyond Barcelona, EspañaCustomer Onboarding Manager, Spanish/French Speaking · Barcelona · Barcelona, Catalonia, ES Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic ...
-
Spanish Speaking Business Developer
hace 2 semanas
Recooty Barcelona, España.Barcelona, Hybrid working with 3 days working from the office and 2 days working from home ? Our Perk 23 Holiday Days + your local bank holidays Technology - You'll get a laptop all setup and ready for your first day. ? Healthcare Insurance Flexible benefits scheme including tra ...
Customer Success Manager, Italian and Spanish Speaking - Barcelona, España - Dynatrace
![Dynatrace background](https://contents.bebee.com/companies/es/dynatrace/background-lvD7F.png)
Descripción
Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Do you have a customer first mindset ? Do you thrive on change? You want to help us to continuously improve our service quality and customer experience ? Then join our DynatraceOne team Customer Success Team :)
Our vision: We believe the world needs software to work perfectly.
The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
Job Description
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.