Sara Herrer Fernández

Recién graduada en Relaciones Internacionales, motivada y ambiciosa, con experiencia en liderazgo de equipos, atención al cliente, mánager y servicios protocolarios. Gran capacidad de análisis y de gestión simultanea de múltiples tareas. Tengo interés en sectores globales, empresas digitales e innovación tecnológica.

• Guest Relations Manager at In-Cosmetics, responsible for monitoring and improving customer experiences and satisfaction, as well as providing technical guidance to clients.
• Team Leader, CS Manager, and Protocol Services at TAIS S.L., managing and coordinating a team of over 20 people, providing international customer service and protocol services at events attended by high-profile individuals, such as the King of Spain.
• Customer Success Manager at Integrated Systems Europe (ISE), serving as an intermediary between the organization and professionals, analyzing and resolving incidents, and ensuring a satisfactory pre- and post-event experience

In terms of education, I hold a BA in International Relations with an average grade of 8.07 and have completed a 10-month Erasmus program at UGent in Belgium. I have also earned certificates in driving business towards the Sustainable Development Goals, terrorism as a threat to open societies, and Excel skills for business essentials. Furthermore, I have participated in various relevant activities, including being a youth delegate at the Catalonia Model United Nations and Change the World Mun, as well as attending the HIKMA SUMMIT conference as an external contributor.

Finally, I am fluent in Spanish and Catalan, having a bilingual proficiency in English, and a professional working proficiency in French. I  possess various soft skills, such as strategic planning, leadership, teamwork, problem-solving, proactivity, multi-tasking, time management, and flexibility, along with technical skills in project management, Microsoft Office 365, Excel for business, and strategy development.