- Brindar soporte a usuarios (de primer nivel y escalado de incidencias a soporte nivel 2/3)
- Gestionar peticiones e incidencias recibidas por los diferentes canales (ticketing, correo, teléfono) según los procesos definidos en el área
- Gestionar la telefonía móvil. Configuración y mantenimiento de terminales iOS y Android siguiendo directrices corporativas. Gestionar altas/bajas de líneas móviles e incidencias de telefonía con proveedor
- Instalación y perfilado de estaciones de trabajo. Sistema operativo Windows 10/11 y Office 365
- Documentación. Generar y mantener actualizada documentación de procesos internos del área y manuales para usuarios
- Gestionar inventario informático. Mantener el inventario actualizado del parque tecnológico en todas las herramientas (GLPI, Active Directory, SCCM)
- Gestionar compras de dispositivos tecnológicos según necesidades
- Participar en proyectos según necesidad del departamento y la compañía (migraciones de SO, cambio de AV, políticas de seguridad en estaciones de trabajo, etc.)
- Estudios en informática (universitario o Formación Profesional)
- Conocimientos técnicos en admin./gestión de Windows 10/11 y Office 365 (OneDrive,Teams, Sharepoint)
- Conocimientos técnicos en adminitración de terminales móviles (Android e iOS)
- Disponibilidad para viajar
- Nivel alto de inglés
- Muy valorable tener conocimientos en Active Directory
- Muy valorable conocimientos en JIRA/Confluence
- Retribución flexible
- Un plan atractivo de formación orientado a tu desarrollo profesional y personal
- Flexibilidad horaria para la conciliación con la vida personal
- Un entorno de trabajo internacional donde poder aprender y expandir tus conocimientos
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user services technician - Albuixec, España - Valencia Trading Office
Descripción
del empleoEn Valencia Trading Office buscamos a una persona para el puesto de User Services Technician, asumiendo las siguientes responsabilidades:
¿Qué ofrecemos?