Customer Experience Representative - Barcelona, España - Treatwell

Treatwell
Treatwell
Empresa verificada
Barcelona, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Customer Experience Representative


Whilst providing a best-in-class level of service, this role requires someone who can handle multiple tasks simultaneously and can maintain and enhance our brand reputation through positive interactions and effective problem solving.


You'll be a part of our sociable and dynamic CX team based at our office just a 5-minute walk from Plaça Catalunya, in the heart of Barcelona.

This is a full time opportunity working 40-hours Monday to Saturday, with an optional one day per week working from home.


You will be responsible for:


  • Providing exceptional customer service in your dealings with our business partners through multiple communication channels.
  • Building rapport with our customers to resolve issues quickly whilst providing accurate information about our products and policies
  • Using tools such as Zendesk and Salesforce to document and correctly log your communications.
  • Maintaining and exceeding key performance indicators related to response time, resolution time and customer satisfaction scores.
  • Gathering and relaying customer feedback to the relevant teams to help us continuously improve our product offering
  • Advising and supporting our partner salons to help them grow their business.
  • Maintaining consistent communications with our Partner Success teams regarding queries and changes to Accounts.

About you:


  • An active listener who can demonstrate empathy when speaking with partners.
  • Strong written and verbal communication skills with the ability to solve problems.
  • Highly organised and able to structure your day effectively to achieve objectives and targets.
  • A strong attention to detail and accuracy when recording partner interactions.
  • Teamplayer that thrives in a fastpaced environment
  • A positive and proactive mindset who enjoys a challenge Able to work Monday to Saturday.

About Treatwell
Hi, we're Treatwell. Nice to meet you.

We're a team of 800 (and growing) passionate and brilliantly talented people across Europe.

We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month.

And.breathe.

But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.


We'll treat you to:


  • 28days holiday, plus bank holidays
  • A competitive monthly bonus structure based on performance
  • Monthly 40€ Treatwell vouchers so you can treat yourself too
  • Mental health support through our partnership with Plumm
**Equal Opportunity
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