Customer Service Agent - Barcelona, España - Treatwell

Treatwell

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

About the role:

You're highly efficient, able to manage multiple tasks at once, while still maintaining a positive attitude and friendly service in every interaction you have.

Reporting to the Customer Experience Manager, you'll be working in an international environment with the ability to work 40 hours across Monday to Saturday.

Tasks

You will be responsible for:

Providing exceptional customer service in every communication you have
Using tools like Zendesk and Salesforce to keep updated and informing the team of your communication
Solving problems and facilitate productive conversations between our customers and partners
Handling a high volume of enquiries with ease and confidence
Not only providing our customers with support, but also having the chance to build your commercial skills by advising and supporting our salon partners to help develop their business

Requirements:

About you:

Strong communication skills, both written and verbal in Lithuanian, and a proficient level of English
Strong attention to detail, while still maintaining an efficient pace
Highly organised, able to structure their day, reach goals and targets
Flexible to work between Monday
Saturday
Positive attitude with an eagerness to proactively take ownership over your work

Benefits:

About Treatwell

Hi, we're Treatwell. Nice to meet you.

We're a team of 500 (and growing) passionate and brilliantly talented people across Europe.

We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 31,000 salon partners across 13 countries, processing over 4 million bookings every month.

And.breathe.

But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

Perks

Quarterly Bonus of up to 500€
A dynamic organisation with regular social events and lots of other cool parties
A great atmosphere in the office
A challenging job at one of the fastestgrowing companies in Europe
Enhanced parental pay & leave policy
Gym membership discount
40€ Monthly vouchers to be used in our Marketplace
Learning and development team budgets to help your development
An office just 5 minutes walking from Plaça Catalunya in the heart of Barcelona

Equal Opportunities