- Build collaborative relationship with the VIP Account Manager on client side
- Provide meaningful, usable feedback to the Account Managers that allows them to engage the VIP base with a focus on retention, engagement and relationship building
- Plan and lead individualized coaching sessions with Account Managers
- Work with the VIP Account Managers to brainstorm ways to further connect with the VIP players based on their daily interaction
- Monitor and conduct regular audits of all outbound communication channels
- Leverage dashboards and reporting to devise a success matrix for campaigns based on the VIP ARPU lift (Average revenue per VIP user)
- Generate creative sweepstake concepts that are focused on what our players value
- Work with the VIP Program Director to analyze performance and identify opportunities to optimize our connection with the VIP base and our ability to achieve our goals
- Conduct research with the VIP base through surveys and feed it back to the product team in both qualitative and quantitative form
- Maintain compliance, ensuring all communications adhere to legal, regulatory, and ethical standards
- Provide weekly business reports showing the progress VIP Marketing is making by product against goals
- Define and create innovative ways to keep the VIP base engaged with the VIP Marketing promotions
- Bilingual fluency in English and Arabic for seamless communication
- A minimum of 1 year of experience in marketing field
- Experience in quality control of client interactions
- Experience in coaching and supervision
- Passion for games coupled with a natural flair for creativity
- Proficiency in data analysis and process optimization
- Strong communication and coaching abilities
- Effective time management skills
- Dedication to enhance both quality control and marketing efforts
- Employment contract.
- Possibility to work from home .
- The opportunity to gain valuable experience by collaborating with people from all over the world and working on exciting projects.
- Virtual company parties, plenty of activities and competitions with awards.
- Professional development opportunities with our online platform, training sessions and internal vacancies.
- The unique chance to take a look behind the scenes of the gaming industry and collaborate with people from all over the world
-
VIP Marketing
hace 2 días
Keywords Studios Madrid, España De jornada completaDescription · We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. ...
-
Vip Marketing
hace 1 semana
Keywords Studios Plc. Madrid, EspañaSince 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. · We are always there to lend a hand to video games developers and publishers by offe ...
-
Vip Marketing
hace 1 semana
Keyword Studios Madrid, España.Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.We are always there to lend a hand to video games developers and publishers by offerin ...
-
Vip Marketing
hace 4 semanas
Keyword Studios Madrid, España.Since 1998, we've been on a mission to reshap e how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries .We are always there to lend a hand to video games developers and publishers by offer ...
-
Account Relationship Manager
hace 1 semana
DAZN Madrid, España De jornada completa, PermanentThe Account Relationship Manager is responsible for increasing scale within the VIP Sports segment through DAZN upgrades and external acquisition and embedding a culture of personalization in the approach to how customers are managed and rewarded.The role will align closely with ...
-
Senior Activations Marketing Executive
hace 2 semanas
JD Group Madrid, España PermanentDetailed Description · We are seeking an exceptional Snr. Activations Marketing Executive, to support in delivering the JD brand's global marketing vision across the Spanish market. To advance the JD brand, maximising awareness and connection to the consumers to deliver strategi ...
-
Product Owner In Person Payments
hace 2 semanas
CM Madrid, España CDIWe connect · is a fast growing, listed, and global tech company. We offer over 40 software products to our customers, which you've probably already touched by receiving text or WhatsApp messages, buying tickets for festivals, paying for food in a restaurant, or while chatting vi ...
-
IT Support Specialist
hace 2 días
Europcar Mobility Group Madrid, España De jornada completaDescripción de la empresa · Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental servic ...
-
Data Scientist
hace 23 horas
Motoreto Madrid, España CDIMotoreto, a four-year-old company, provides solutions for the B2B automotive sector. Our newest SaaS platform streamlines stock management and delivers precise market insights to car dealers across Europe. · With consistent monthly growth, we now serve over 100 businesses. We're ...
-
Data Scientist
hace 3 horas
Motoreto Madrid, España PrácticasSHIPMotoreto, a four-year-old company, provides solutions for the B2B automotive sector. Our newest SaaS platform streamlines stock management and delivers precise market insights to car dealers across Europe. · With consistent monthly growth, we now serve over 100 businesses. We're ...
-
Data Scientist
hace 1 semana
Motoreto Madrid, España PrácticasSHIPMotoreto, a four-year-old company, provides solutions for the B2B automotive sector. Our newest SaaS platform streamlines stock management and delivers precise market insights to car dealers across Europe. · With consistent monthly growth, we now serve over 100 businesses. We're ...
-
revenue manager luxury madrid
hace 4 días
Melia Hotels International Madrid, España"El mundo es tuyo con Meliá" · Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran fami ...
-
Le Comptoir
hace 1 semana
Bnp Paribas Madrid, EspañaI. Business Overview The BNP Paribas Group is one of the largest international banking networks, with a presence in 72 countries. The organisation is an international financial services group, with more than 202,000 employees with solid roots in Europe, a significant and growing ...
-
C&Ce Senior Account
hace 1 semana
Cepsa Colombia S.A. Madrid, EspañaSenior Account Director typically manage a portfolio of VIP accounts and is responsible for building strong Client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet Clients' needs, and identifying opportunitie ...
-
Sales Manager Luxury Madrid
hace 6 días
Melia Hotels International Madrid, España**_"El mundo es tuyo con Meliá"_** · Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran ...
-
Account Relationship Manager
hace 3 días
Dazn Madrid, EspañaThe Account Relationship Manager is responsible for increasing scale within the VIP Sports segment through DAZN upgrades and external acquisition and embedding a culture of personalization in the approach to how customers are managed and rewarded. · The role will align closely wi ...
-
Assistant Casino Host
hace 5 días
Royal Caribbean Group Madrid, EspañaThe introductory position of Assistant Casino Host will provide support to the Casino Host onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services.Hiring Requirements: · Minimum of two (2) years sales and/or front-line guest service exper ...
-
Business Development Manager Central Spain
hace 2 semanas
Melia Hotels International Madrid, España**_"El mundo es tuyo con Meliá"_** · Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran ...
-
Events Manager
hace 3 días
Sixhunters Madrid, EspañaWe are looking for an Events Manager for one of the major player in the luxury sector. Working within the Marketing & Communication Department, the Events Manager reports to the Head of Communication. This role is responsible for managing and leading the Events strategy of the Ma ...
-
Data Scientist
hace 5 días
Motoreto Madrid, EspañaMotoreto, a four-year-old company, provides solutions for the B2B automotive sector. Our newest SaaS platform streamlines stock management and delivers precise market insights to car dealers across Europe. · With consistent monthly growth, we now serve over 100 businesses. We're ...
VIP Marketing - Madrid, España - Keywords Studios
Descripción
Description
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences
Role overview
The VIP Marketing & QC Manager, fluent in Arabic, will oversee online marketing strategies aimed at retaining, engaging, and monetizing VIP clientele. The primary content will be in Arabic. This position entails crafting and deploying weekly campaigns tailored to our top-tier players' preferences. Additionally, the role involves ensuring the quality control of all direct communications with VIP players through call and email reviews.
Requirements
What are we looking for? Our Arabic speaking VIP Marketing & QC Manager has a knack for the following skills:
Leadership:
Communication:
Analytics:
Business:
You'd be a great fit for this role if you have:
Benefits
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
What do we offer?
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
Role Information: EN
Studio: Keywords Studios
Location: Europe, Spain
Area of Work: Business Development, Player Engagement
Service: Engage
Employment Type: Full Time, Permanent
Working Pattern: Remote
