Customer Service - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Location

Barcelona, Spain
Language
Swedish***
Description:Customer Service & Sales Representative
Swedish market

Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a Customer Service & Sales Representative

Swedish market

to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you

You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

Fulltime contract
Competitive salary and performance bonus
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp

As a Customer Service & Sales Representative in our team, you will:

Reply to inbound queries fast and effective
Outbound calls when necessary to solve issues with customers and different internal business units
Create quotes and follow up with cross selling / up selling and a proactive and service attitude
Ensure personal knowledge of the Store portfolio and Post sales process ́s are maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach

We'll be a great match if you:

Are native or proficient in Swedish and English
Focus on proactivity, selfmotivation, and a solutionorientated mindset within a team
Share our values of commitment, unity, integrity, recognition, and WOW
Have strong communication skills
Know of sales techniques (up/crossselling, objection handling, etc)
Are customer driven and motivation to work in sales
Are achievement and target oriented
Have IT knowledge and technical understanding
Have Minimum of 1 year relevant experience
Have real capability to listen to customers
Are able to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Have exceptional customer facing and customer care skills

Who we are

Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

RRQ SWEDEN