L1 Service Desk Agent - Barcelona, España - NSC Global

NSC Global
NSC Global
Empresa verificada
Barcelona, España

hace 4 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Overview:

  • This Job is for 1st Line Support to Customers

Responsibilities:


Essential Function

  • Creation of trouble tickets for customers
  • Executing consistent tasks via workflow tooling to triage new issues
  • Communications via telephone calls to/from Customers plus interactive chat sessions
  • Engagement of Specialist teams as directed by workflow tooling/procedures

Qualifications:

Key Competencies

  • Technical_
  • Basic IT knowledge
  • Non-Technical_
  • Excellent communication skills (Verbal, Written, Technical & Interpersonal)
  • Excellent telephone manner
  • Good problem solving skills
  • Professionalism at all times
  • Assertiveness
  • Good timekeeping
  • Ability to work well under pressure, set priorities and make well considered decisions
  • Drive enthusiasm, initiative, commitment and selfmotivation
  • Resourcefulness and flexibility
  • A desire to learn new skills
  • Ability to work well in a team
  • Interface effectively with all levels of management both internally and externally
  • Languages_
  • French(Native)
  • English (High)
Más ofertas de trabajo de NSC Global
Ver todas las ofertas de empleo de NSC Global