Customer Solution Engineer - Barcelona, España - Dynatrace

Dynatrace

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Passionate about
customer communication on a
very technical level? Excited about
troubleshooting for our AI-powered monitoring solution? Eager to join a global leader that enables digital transformation? If yes, join Dynatrace

Customer Support | Troubleshooting | Software as a Service | Digital Transformation | Cloud Monitoring
As a Customer Solution Engineer, you will be part of our
Global Customer Support team.

You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform.

Your role

Recognize and solve problems as reported by customers related to our SaaS and Managed products.
Interact with diverse customer technology ecosystems.
Be exposed to an entire range of cuttingedge technologies.
Work closely with our development and product management teams.
Attend training for new product features and technologies.
Exchange knowledge with other colleagues and suggest product improvements.
Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

Qualifications

Technical Degree (preferably in Computer Science) or relevant experience in IT.
Professional
work experience in
software development, software testing, or in
customer services

Ability to analyze code written in modern programming languages.

-
Experience with various operating systems (Linux, Windows) and computer networks.

Knowledge of cloud and host virtualization technologies.
Strong
analytical thinking with a structured approach to problem solving.

-
Team player with proactive attitude.

Excellent English skills, both oral and written.

You will love this job if
-
Troubleshooting is your
passion.

You are fascinated by
technical challenges, and you think creatively.
You love to
learn new technologies.
You appreciate
team spirit and enjoy an
international environment.

LI-HYBRID

Additional Information

What's in it for you?

A oneproduct software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Work model flexibility with either inoffice or a hybrid working model that is combining it with home work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
An environment that fosters innovation, enables creative collaboration, and allows you to grow.
A globally unique and tailormade career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
Attractive compensation packages and stock purchase options with numerous benefits and advantages.