Customer Service Agent - Vic, Barcelona provincia, España - Probe CX

Probe CX
Probe CX
Empresa verificada
Vic, Barcelona provincia, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
A tiempo parcial
Descripción
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.


About the role:


We have an exciting opportunity for someone who is passionate about customer service to join the Kmart Operations team as the first point of contact for Kmart customers who are shopping online for store products and helping to solve their enquiries.


Key Details:

  • Roles commencing Monday 13th February 2023
  • Full and Part Time positions available
  • Monday to Saturday 7am 6pm on rotating roster with some flexibility 1 week full time paid training
  • Virtual
  • This role will initially be work from home however may move back into our office in Mulgrave or CBD

What to expect on a daily basis:

  • Inbound/outbound queue's
  • Support our customers in a smooth purchasing journey ensuring all needs are effectively met and any errors resolved quickly and efficiently
  • Update customers' accounts with appropriate notes and details after the call.
  • Liaise with the stores to assist in the delivery of customer orders.
  • Occasional outbound calls to coordinate deliveries to customers.-
  • Provide assistance and technical support with all online purchases including damages
  • Use multiple internal comprehensive computer systems while maintaining and updating online orders

Skills & Capabilities:

  • Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people
  • Positive attitude and ability to work as part of a team to achieve mutual goals
  • Confidence in dealing with objections and quickly building rapport with customers
  • Excellent attention to detail and ability to work under time pressure
  • Proven ability to work autonomously and collaboratively
Culture & Benefits- Ongoing coaching and support- Career progression opportunities- Fun and interactive workplace culture- Unlimited access to a trusted Mental Health Platform


Work From Home Tech Requirements:

  • Windows 10 based PC or laptop with an I5 processor 8GB of RAM or equivalent
  • Antivirus installed
  • Windows defender switched
  • Reliable internet connection
  • Headset with a microphone.
  • Please note that Apple Mac computers are not compatible with our systems.
Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
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