- Making calls to customers to discuss and manage payment status and debt levels and promptly resolve queries which may arise (disputes, complaints)
- Communicate regularly and partner with Sales regarding customer accounts, following up any issues in a timely manner together
- Creating good interdepartmental relationship with Commercial, Customer Services and Finance colleagues, building understanding of how other functions impact each other on day-to-day activities and collaborating to make improvements where possible
- Block and release customer orders or accounts according to the credit & collections guidelines
- Monitor payment terms and commercial compliance to the Sibelco customer payment term policy
- Review the set-up of any risk-mitigating instruments offered to customer (bank guarantee, parent guarantee, etc.)
- Set-up and review of customer credit master data
- Organize, agree and follow-up of re-payment plans with customers, independently as well as in agreement with your manager
- Hand-over and manage any legal reclaim actions, together with our legal department and Business Services Teams
- Recommend monthly provisions for specific doubtful debt to our accounting & controls colleagues
- Support and drive credit & collections improvement projects
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Coordinator Credit - Bilbao, España - Sibelco
Descripción
Coordinator Credit & CollectionSibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine.We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people.
Click to see how Sibelco materials are used in products and your home.
Bilbao HQ OfficeSibelco seeks to be a great place to work. We strive for continuous improvement in the health and safety of our colleagues and we promote diversity and inclusiveness in all our activities. As well as developing products that help our customers thrive, we also look at how we can minimize environmental impact and maximize environmental opportunities. We generate economic value through innovation and our ability to meet and anticipate our customers' expectations.
Our goal is to deliver long-term social, environmental and economic value for our stakeholders, continuously guided by our purpose: Material Solutions Advancing Life.
Role overview:
The credit & collection controller is responsible for minimizing Sibelco's exposure to credit risk and improving working capital by pro-actively working on reducing customer overdues (B2B environment). In this role you are responsible for the customers in a number of countries, and report to the Senior Credit & Collection Manager.
Your responsibilities will include:
